Contact - Questions and Answers (FAQs)
Important Note:
- Before contacting the Partnership or SkillSoft, we HIGHLY recommend you run a simple system compatibility test to make sure your personal home computer is ready for online learning. See Computer Requirements FAQ.
- If your agency is participating in the program you may want to check with your Agency Online Learning Liaison. One of your colleagues may have had the same question.
Contact Questions
Who do I contact to get support for the two Partnership courses or the Partnership's Online Learning program?
Who do I contact to get support for accessing and using the courses in SkillSoft?
Contact Answers
Who do I contact to get support for the two Partnership courses or the Partnership's Online Learning program?
Partnership:
Phone: (518) 486-7814
(800) 253-4332 (for areas outside the Capital Region)
E-mail: OnlineLearningHelp@nyscseapartnership.org
Who do I contact to get support for accessing and using the courses in SkillSoft?
SkillSoft:
SkillSoft has support available 24 hours 7 days a week.
Phone: 1 (866) SKIL-HELP or 1 (866) 754-5435
E-mail: support@skillsoft.comNote: When calling or e-mailing, be sure to mention that you are participating in the NYS & CSEA Partnership for Education and Training program.
Important Information about SkillSoft :
You will be unable to access your SkillSoft courses from 1-3 p.m. on Sundays and 1-2 a.m. on Wednesdays, as these two time periods are set aside for SkillSoft’s routine server maintenance.
