PARTNERSHIP ONLINE LEARNING COURSE CATALOG
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LABOR-MANAGEMENT COURSES
Contract Administration Labor-Management Committee Development
Working With The Contract Labor-Management Committee Basics
SKILLSOFT COURSE CATEGORIES
Business CollectionCertification View
Desktop CollectionExpress Guide View
Federal GovernmentFinancial Services Industry Curricula
GoTrain Environmental, Safety & Health Compliance Curricula
(Not a substitute for in-depth instruction)		IT Collection
KnowledgeCenterLegal Compliance
Mentoring ViewOther Language Courses
TestPrep View 
SKILLSOFT COURSES
Business Collection Back
Administrative Support Curriculum Business Law Curriculum
Business Strategy and Operations Communication Curriculum
Customer Service and Sales Curriculum e-Learning Curriculum
Finance and Accounting Curriculum Foundation Skills Curriculum
Human Resources Knowledge Management
Leadership and Management Curriculum Personal Development Curriculum
Project Management Curriculum Team Building Curriculum
  Administrative Support Curriculum Back
Advanced Skills for Administrative Support Professionals  
Advanced Administrative Support Simulation Back
Behavior: Putting Your Best Foot Forward Back
Communicating with Power and Confidence Back
Managing Yourself and Those Around You Back
Partnering with Your Boss Back
The Effective Administrative Support Professional  
Administrative Functions Back
Advancing Your Administrative Career Back
Effective Administrative Support Professional Simulation Back
Getting Started--Administrative Support Back
Overview to Effective Business Communication Back
  Business Law Curriculum Back
Fundamentals of Business Law  
A Manager's Introduction to Business Law Back
Employment and Labor Law Back
Laws and Ethics in the Workplace Back
  Business Strategy and Operations Back
Business Strategy  
    Competitive Selling Series  
     Competitive Selling: Beating the Competition Back
     Competitive Selling: Defining Value Back
     Competitive Selling: Enhancing Value Back
    Marketing Curriculum  
     Analyzing the Market Back
     Competetive Factors in Strategic Marketing Back
     Creating a Marketing Campaign Back
     Elements of a Marketing Strategy Back
     E-mail as a Marketing Tool Back
     Financial Analysis for Successful Marketing Back
     The Marketing and Sales Plan Back
     Writing a Marketing Plan: Phase I Back
     Writing a Marketing Plan: Phase II Back
        Principles of Marketing Series  
         Principles of Marketing: Distribution Strategy Back
         Principles of Marketing: Fundamentals of Marketing Back
         Principles of Marketing: Pricing Strategy Back
         Principles of Marketing: Product Strategy Back
         Principles of Marketing: Promotion Strategy Back
         Principles of Marketing: Writing a Marketing Plan Back
    Strategic Planning  
     Building a Healthy System Back
     IT Challenges: Present and Future Back
     Planning and Implementing a Business Strategy Back
     Pricing for Profitability Back
     Re-Designing Your Organization: Part I Back
     Re-Designing Your Organiziation: Part II Back
     Setting the Stage for IT Success Back
     Strategic Decision Making Back
     Strategic IT Planning Simulation Back
     Strategic Management - Analysis and Choice Back
     Strategic Management - Corporate Implementation Back
     Strategic Management - Planning Back
     System Archetypes Back
     Systems Thinking Models and Thinking Skills Back
     Taking Systems Thinking into Your Personal Life Back
     Thinking Strategically Back
     What is Systems Thinking? Back
    Managing Business Risk Series  
     Managing Business Risk: Developing a Risk Management Plan Back
     Managing Business Risk: Financing and Contingency Planning Back
     Managing Business Risk: Risk Assessment and Control Back
Operations  
Analyzing Process Capability Back
Calculating Process Capability Back
Collecting and Summarizing Data Back
Common Tests Back
Control Charts and the Pre-control Process Back
Defining and Mapping the Six Sigma Process Back
Design and Analysis Back
Design of Experiments (DOE) Back
Experimenting for Process Improvement Back
Hypothesis Testing Back
Lean Concepts Back
Lean Tools Back
Marketing Management Back
Measurement Systems Back
Non-value added Steps and Tasks Back
Properties and Applications of Probability Distributions Back
Scoping the Six Sigma Project Back
Six Sigma and Critical Customer Requirements Back
Six Sigma and the Voice of the Customer Back
Six Sigma DMAIC: Analyzing the Data Back
Six Sigma DMAIC: Analyzing the Process Back
Six Sigma DMAIC: Improving the Process Back
Six Sigma Introduction Back
Six Sigma: Listening to the Voice of the Customer Back
Six Sigma--Lean Tools for Control Back
Six Sigma--Measurement System Re-analysis Back
Six Sigma--Statistical Process Control Back
Supply Chain Management Strategies Back
Taguchi and Quality Improvement Back
Total Productive Maintenance (TPM) Back
Variance, Contingency Tables, and Nonparametric Tests Back
    ISO 9001 Series  
     ISO 9001: 2000: Implementing Standards Back
     ISO 9001: 2000: Overview of Standards Back
     ISO 9001: 2000: The Auditing Process Back
    Operations Management Series  
     Operations Management: Fundamentals of Operations Management Back
     Operations Management: Operations Components Back
     Operations Management: Operations Management Tools Back
    Quality Management Series  
     Quality Management: Business Process Improvement Back
     Quality Management: Quality Management Tools Back
     Quality Management: The Quality Management Process Back
    Total Quality Management Series  
     Total Quality Management: Fundamentals Back
     Total Quality Management: Implementation and Tools Back
     Total Quality Management: Principles Back
  Communication Curriculum Back
Anger Management in the Workplace  
Experiencing Anger Back
Managing Anger in the Workplace Simulation Back
Managing Your Anger Back
Assertive Communication  
Assertiveness from the Inside Out Back
Professional Assertiveness Back
Business Communication  
    Advanced Business Communication Series  
     Advanced Business Communication: Business Writing for Results Back
     Advanced Business Communication: Effective Business Communication Back
     Advanced Business Communication: Guidelines for Effective Communication Back
    Organizational Communication Series  
     Organizational Communication: Communicating in the Workplace Back
     Organizational Communication: Managing Communication Back
     Organizational Communication: The Fundamentals Back
Business Etiquette and Professionalism  
Business Etiquette and Professionalism Simulation Back
Communication Etiquette Back
Etiquette and the Business Meeting Back
Etiquette for Supervisors Back
Everyday Business Etiquette Back
Business Grammar Essentials  
Foundations of Grammar Back
Punctuating with Skill Back
Sentence Construction Back
Understanding Writing Mechanics Back
Business Writing Essentials  
Avoiding Errors in Usage and Punctuation Back
Avoiding Grammatical Errors in Business Writing Back
Crisp Composition Back
The Writing Process Back
Writing to Reach the Audience Back
Writing with Intention Back
Dealing with Conflict in the Workplace  
Handling Conflict with Others Back
Perspectives on Conflict Back
Delivering Successful Presentations  
Delivering Your Message Back
Presentation Resources Available to You Back
Presenting to Succeed Back
Effective Business Meetings  
Leading Effective Business Meetings Back
Participating Effectively in Business Meetings Back
Effective Listening Skills  
Effective Listening Skills Simulation Back
Enhancing Your Listening Skills Back
Listening for Comprehension Back
Listening for Higher Purposes Back
The Basics of Listening Back
Effective Use of Feedback for Business  
An Essential Guide to Giving Feedback Back
Coping with Criticism and Feedback Back
Effective Feedback for Employees and Colleagues Simulation Back
Effective Use of Feedback for Teams Simulation Back
Giving Feedback to Colleagues Back
Giving Feedback: A Manager's Guide Back
Team Feedback: A Guide Back
Email Essentials  
E-mail and Organizational Communication Back
E-mail as a Marketing Tool Back
Essentials of Electronic Communication Back
Optimizing E-mail at Work Back
Writing Effective E-mail Messages Back
Emotional Intelligence in the Workplace  
Emotional Intelligence at Work Back
Emotional Intelligence in the Workplace Simulation Back
Increasing Your Emotional Intelligence Back
Teamwork and Emotional Intelligence Back
The Emotionally Intelligent Leader Back
What Is Emotional Intelligence? Back
Getting Results Without Authority  
Building Relationships to Get Results Back
Gaining Allies, Creating Change Back
Getting Results from the Boss Back
Getting Results without Authority Simulation Back
Leadership Without Authority: Replaced Back
Teamwork and Results without Authority Back
High-Impact Business Writing  
Writing Concisely and Accurately Back
How to Write an Effective Internal Business Case  
Preparing a Business Case Back
Presenting Your Case Back
Writing a Business Case Back
Interpersonal Communication Skills for Business  
Communicate for Contacts Back
Communicate for Results Back
Communicating to Increase Understanding Back
Communication Skills for Leadership Back
Communication Skills for Resolving Conflict Back
Communication Skills for the Workplace Back
The Mechanics of Effective Communication Back
The Process of Interpersonal Communication Back
Managing and Working with Difficult People  
Communicating Effectively with Difficult Coworkers Simulation Back
Difficult People in the Workplace Back
Managing and Working with Difficult People Simulation Back
Working with Aggressive People Back
Working with Arrogant and Duplicitous People Back
Working with Negative People and Procrastinators Back
Negotiating to Win: Getting the Results You Want  
Connect and Communicate Back
Crafting a Deal Back
Inclusive Negotiating Back
The Dynamics of Interaction Back
The Negotiation Process Back
When the Going Gets Tough Back
Professional Telephone Skills  
Handle Calls with Confidence and Professionalism Back
Managing Telephone Technology Back
Turn Difficult Callers into Delighted Customers Back
Telephone Skills for Business Professionals  
Effective Telephone Techniques Back
Making Telephone Calls Count Back
Telephone Skills for Business Professionals Simulation Back
  Customer Service and Sales Curriculum Back
Customer Service Curriculum  
    Customer Relationship Management  
     Customer Relationship Management: Fundamentals of CRM Back
     Customer Relationship Management: Implementing CRM Back
     Hiring and Retaining Service Professionals Back
     Serving Your Internal Customers Back
    Frontline Call Center Skills  
     Call Center Communication Skills Back
     Call Center Customer Service Back
     Frontline Call Center Skills Simulation Back
    HDI - Customer Support Specialist, Professionalism  
     Customer Service Procedures Back
     Effective Communication Skills Back
     Interacting with the Customer Back
     Managing a Customer-focused Department Simulation Back
     Managing the Quality of the Customer Support Service Center Back
     Overcoming Challenging Service Situations Back
     TestPrep: HDI Customer Support Specialist Back
     The Customer Support Specialist (CSS) Back
     The Voice of the Customer Back
    How to Excel at Customer Service  
     Advancing Your Service Expertise Back
     Building the Service Foundation: Corporate Culture Back
     Customer Service Simulation Back
     Customers, Conflict and Confrontation Back
     Excelling at Customer Service (Simulation) Back
     Fundamentals of Exceptional Customer Service Back
     Instilling Service Excellence: the EXCEL acronym Back
     Overcoming Challenging Service Situations Back
     Service Stars and Service Teams Back
     The Voice of the Customer Back
    Inbound Call Center Management  
     Inbound Call Center Management: Leadership Back
     Inbound Call Centers: People Management Back
     The Inbound Call Center Back
    Internal Customer Service  
     Excellence in Internal Customer Service Back
     Internal Customer Service: Conflict and Complaints Back
     Managing Challenges in Customer Service Back
     Overcoming Internal Customer Service Problems Back
     Working with Internal Customers Back
    IT Infrastructure Library (ITIL) Foundations  
     ITIL: Configuration and Release Management Back
     ITIL: Continuity and Availability Management Back
     ITIL: Financial and Security Management Back
     ITIL: Problem and Change Management Back
     ITIL: Service Level and Capacity Management Back
     ITIL: The Service Desk and Incident Management Back
     TestPrep: Information Technology Infrastructure Library Foundations (ITIL v1.0) Back
    Technical Support Agent Skills  
     Assessing Customer Behavior Back
     Technical Support Agent Skills Simulation Back
     Technical Support Essentials Back
     The Contact Center and Technical Support Back
Sales Curriculum  
    Relationship Management Series  
     Relationship Management: Building the Client Relationship Back
     Relationship Management: Maintaining the Client Relationship Back
     Relationship Management: Preparing the Client Relationship Back
    Sales Forecasting Series  
     Sales Forecasting: Applying Forecasting Methods Back
     Sales Forecasting: Forecasting Your Own Accounts Back
    Sales Negotiations Series  
     Sales Negotiations: Fundamentals of Negotiation Back
     Sales Negotiations: Negotiation Execution Back
     Sales Negotiations: Negotiation Strategies Back
    Sales Presentations Series  
     Sales Presentations - Delivering the Sales Presentation Back
     Sales Presentations - Developing High Quality Sales Presentations Back
     Sales Presentations - Preparing for Sales Presentations Back
    SalesUniversity Communication 101  
     Sales Communication Techniques Simulation Back
     Sales Communications Essentials Back
     Sales Communications Foundations Back
     Telesales Communications Back
  e-Learning Curriculum Back
e-Learning Foundations  
e-Learning Back
  Finance and Accounting Curriculum Back
Accounting 101  
Accounting for Cash Control Back
Accounting Fundamentals Back
Accounting Systems and Closing Activities Back
Accrual Accounting Procedures Back
Final Exam: Accounting 101 Back
Accounting 102  
Accounting for Corporations Back
Accounting for Partnerships Back
Analyzing Cash Flow Statements Back
Final Exam: Accounting 102 Back
Master Budgets Back
Auditing: A Practical Approach  
Introduction to Auditing Back
Introduction to External Auditing Back
Introduction to Internal Auditing Back
Principles of External Auditing Back
Principles of Internal Auditing Back
Finance Fundamentals for non-Finance Professionals  
Basics of Budgeting Back
Components of Financial Statements Back
Financial Statements and Analysis Back
Managing Cash Flows Back
Principles of Financial Management Back
Principles of Financial Statements Back
Understanding Financial Statements Back
Practical Budgeting Skills for Business  
Creating and Analyzing an Operating Budget Back
Effective Budget Management Back
The Ins and Outs of Capital Budgeting Back
  Foundation Skills Curriculum Back
Basic Business Math Skills  
Decimals and Percents Back
Ratios and Averages Back
Whole Numbers, Fractions, and Equations Back
Grammar Skills  
Foundations of Grammar Back
Punctuating with Skill Back
Sentence Construction Back
Understanding Writing Mechanics Back
  Human Resources Back
Effective Hiring and Interviewing Skills  
Effective Interviewing Back
Hiring Considerations Back
Selecting the Best Applicant Back
Effectively Managing Top Performers  
Managing and Rewarding Top Performers Back
Hostility and Aggression in the Workplace  
Potential Powder Kegs: Identifying & Defusing Them Back
The Three Stages of Aggressive Behavior Back
Workplace Aggression: The Scope of the Problem Back
HRCI - SPHR (Senior Professional Human Resource)  
Managing the HR Process Back
Strategic Human Resource Development Back
The Strategic Role of HR in Organizations Back
Workforce Planning and Employment Strategies Back
Managing Diversity  
Managing Diversity Simulation Back
Why Diversity Matters Back
Mentoring Essentials  
Mentoring Strategies in the 21st Century Back
New Employee Orientation  
Health, Safety, and Security Challenges Back
Laws and Ethics in the Workplace Back
Understanding Employee Benefits Back
Supporting Employees Through the Change Process  
Supporting Teams through Change Simulation Back
Workplace Issue Fundamentals  
Conflicts of Interest Back
Diversity in the Workplace Back
Documenting Discipline Back
Drug-free Workplace Back
E-mail and Internet Use Policy Back
Questionable Interviewing Questions Back
Rightful Termination Back
Workplace Harassment Back
  Knowledge Management Back
e-Learning Essentials  
E-Learning Essentials Pt. 1: E-Learning and Successful Strategy Back
E-Learning Essentials Pt. 2: Marketing Your Solution Back
E-Learning Essentials Pt. 3: Deploying and Measuring Your Solution Back
Knowledge Management Fundamentals  
The Art of Knowledge Management Back
Organizational Learning Series  
Organizational Learning: Deploying a Knowledge Management System Back
Organizational Learning: Developing a Knowledge Management System Back
Organizational Learning: Transferring Knowledge within an Organization Back
  Leadership and Management Curriculum Back
Leadership Skills  
    Executive Level Leadership Series  
     Executive Level Leadership: Becoming an Executive Leader Back
     Executive Level Leadership: Change and the Executive Leader Back
     Executive Level Leadership: Leadership and Communication Back
    Goal Setting Series  
     Goal Setting: Goal Setting Tools for Managers Back
     Goal Setting: Organizational Goal Setting Back
     Goal Setting: Reaching Individual Goals Back
    Going from Management to Leadership  
     Coaching for Performance Back
     Communicating a Shared Vision Back
     Communicating as a Leader Back
     Going from Management to Leadership Simulation Back
     Leading through Change Back
     Removing Performance Barriers Back
     The Enabling Leader Back
     The Leader as a Model Back
     The Mark of a Leader Back
    Leadership Skills for Women  
     Establish and Maintain Authority Back
    Leading from the Front Line  
     Energizing and Empowering Employees Back
    Leading the Workforce Generations  
     Attracting, Developing, and Retaining Generations Back
     Cross-Generational Workers in the 21st Century Back
     Introduction to Work Force Generations Back
     Leading Generations X and Next Back
     Leading Silent Generation and Baby Boom Workers Back
     Leading the Workforce Generations Simulation Back
     Making Cross-generational Teams Work Back
    Succession Planning for the Business Environment  
     Implementing a Succession Plan Simulation Back
     Initiating a Succession Plan Simulation Back
     Succession Planning and Human Resources Back
     Succession Planning Management Back
     Succession Planning Overview Back
     Succession Planning Strategies Back
    Team Leadership Series  
     Team Leadership: Conducting Productive Team Meetings Back
     Team Leadership: Developing A High-Performance Team Back
     Team Leadership: Promoting Your Team's Effectiveness Back
Management Skills  
    Balanced Scorecard Series  
     Balanced Scorecard: Corporate Strategy Back
     Balanced Scorecard: Implementing Back
     Balanced Scorecard: Measuring Business Objectives Back
    Business Case Series  
     Business Case: Preparing Back
    Delegation Skills  
     Delegation Basics Back
     Effective Delegation Simulation Back
     Managing the Delegated Environment Back
     The Personal Approach in Delegation Back
    Essential Skills for Tomorrow's Managers  
     A Manager's Primer for Ensuring Accountability Back
    How to Overcome Negativity in the Workplace  
     Overcoming Organizational Negativity Back
     Proactive Approaches to Stop Negativity Back
     The Path from Pessimism to Optimism Back
    Managing High Performers Series  
     Managing High Performers: Creating a Retention Strategy Back
     Managing High Performers: Defining and Finding High Performers Back
     Managing High Performers: Implementing Recognition Programs Back
    Managing Others through Change  
     Change Leadership Back
    Managing Problem Performance