Online Administrative Skills Certificate Program

July 1, 2009 thru June 30, 2010
certificate of achievement

Core Courses (must complete all 9)

Assertiveness
Assertiveness from Inside to Outside
Interpersonal Communication
Communicating for Results
Leadership
Leading Without Authority
Math
Whole Numbers, Fractions and Equations
Oral Communication
The Mechanics of Communicating Effectively
Problem Solving
Problem Framing
Team Building
The Individual’s Role In A Team
Time/Work Management
Techniques for Improved Time Management
Written Communication
The Writing Process

Elective Courses (must complete 3 courses)

Electronic Communication
Essentials of Electronic Communication
Interpersonal Communications
Enhancing Listening Skills
Communication Business Etiquette
Connecting and Communicating
The Dynamics of Interacting
Math
Decimals and Percents
Ratios and Averages
Oral Communications
Effective Telephone Techniques
Problem Solving
Fundamentals of Effective Thinking
Stress Management
Success Over Stress
Team Building
Results and Teamwork Without Authority
Time/Work Management
Administrative Functions
Getting Started - Administrative Support
Written Communications
Avoiding Errors in Usage and Punctuation
Avoiding Grammatical Errors in Business Writing
Crisp Composition
Foundations of Grammar
Punctuating With Skill
Sentence Construction
Understanding Writing Mechanics
Writing to Reach the Audience
Writing with Intention

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