Online Administrative Skills Certificate Program

December 1, 2011 - May 31, 2012

Online Administrative Skills Certificate Program

Core Courses (must complete all)**

Assertiveness
Interpersonal Communication: Communicating Assertively - 1 Hour
Interpersonal Communication: Communicating with Confidence - 1 Hour
Interpersonal Communication and Relationships
Administrative Professionals: Interacting with Others - 1 Hour
Interpersonal Communication: Targeting Your Message - 1 Hour
Interpersonal Communication: Listening Essentials - 1 Hour
Administrative Professionals: Putting Your Best Foot Forward - 1 Hour
Leadership
Getting Results Without Authority: Building Relationships and Credibility - 1 Hour
Getting Results Without Authority: Persuasive Communication - 1 Hour
Getting Results Without Direct Authority: Influencing Your Boss - 1 Hour
Oral Communication
Communication Business Etiquette - 2.5 Hours
Essential Skills for Professional Telephone Calls - 1 Hour
Electronic Communication
Using E-Mail and Instant Messaging Effectively - 1 Hour
Addressing and Redistributing E-Mail - 1 Hour
Managing Your E-Mail - 1 Hour
Problem Solving
Problem Solving: The Fundamentals - 1 Hour
Problem Solving: Determining and Building Your Strengths - 1 Hour
Problem Solving: Digging Deeper - 1 Hour
Stress Management
Optimizing Your Work/Life Balance: Taking Control of Your Stress - 1 Hour
Team Building
Being an Effective Team Member
Time/Work Management
Time Management: Analyzing Your Use of Time - 1 Hour
Time Management: Planning and Prioritizing Your Time - 1 Hour
Workplace Conflict: Recognizing and Responding To Conflict - 1 Hour
Written Communication
Business Writing: Know Your Readers and Your Purpose - 1 Hour
Business Writing: How To Write Clearly and Concisely - 1 Hour
Business Writing: Editing and Proofreading - 1 Hour

**You must have an online learning license to take the ASCP courses. If you do not, log into the Statewide Learning Management System (SLMS) and register for the Partnership's Online Learning Program. If licenses are available, your license should be approved within five business days.

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