Institutional Services Online Certificate Program

• Americans with Disabilities Act (ADA) - 1.0 hour
  
  
• How to Work with Negative People and
  Procrastinators - 1.0 hour
  
  
• Increasing Emotional Intelligence - 2.0 hours
  
  
• Enhancing Listening Skills - 3.0 hours
  
  
• Introduction to Work Force Generations - 2.5 hours
  
  
• Workplace Diversity Awareness - 1.0 hour
  
  
• Back Safety and Injury Prevention - .05 hour
  
  
• Business Writing: How to Write Clearly and
  Concisely - 1.0 hour

• Working with Internal Customers - 4.0 hours
  
  
• Defensive Driving - 1.0 hour
  
  
• Food Safety and Handling - 1.0 hour
  
  
• Fire Safety and Prevention - .05 hour
  
  
• Portable Fire Extinguisher - 1.0 hour
  
  
• Effective Intercultural Relationships - 2.0 hours
  
  
• Effective Intergender Relationships - 2.0 hours
  
  
• Business Writing: Know Your Readers and
  Your Purpose - 1.0 hour
  
  
• Techniques for Improved Time Management - .05 hour
  
  
• Workplace Conflict: Strategies for Resolving
  Conflicts - 1.0 hour
  
  
• Conquering Conflict through Communication - 3.0 hours
  

For technical support and questions:

Phone: (518) 486-7814 or
(800) 253-4332 (for areas outside the Capital Region)

Email: OnlineLearningHelp@nyscseapartnership.org

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