Online Learning FAQs
FAQs - Find answers to Frequently Asked Questions
Getting Started
Is an application required each time an
individual wants to take an online learning course?
What happens after an individual submits an application?
Does an individual need an e-mail address to take
an online learning course?
Are employee records updated when an employee moves
or changes his/her name or e-mail address?
Who provides the user names and passwords?
Can accounts be shared?
Is it necessary to know how to type before taking
an Online Learning Course?
Can courses be accessed from any computer?
Cost
How much
does it cost to take Online Learning Courses at the Partnership?
Do books have to be purchased for use with Partnership
Online Learning Courses?
College
Credit
Can I get credit for Partnership Online Learning Courses?
Can I get reimbursement for fees charged by my college
for evaluation of prior learning for credit (especially for Partnership
Online Learning courses)?
Trouble-Shooting
What steps should an individual take if he/she has trouble
accessing a course?
What should an individual do if he/she does
not receive a user name and password after having been accepted into
the Partnership's Online Learning Program?
Getting Started
Is an application required each time an individual
wants to take an Online Learning Course?
No. This information is kept on file from the time the employee enrolls.
What happens after an individual submits an
application?
Within two business days of having successfully enrolled in the Partnership’s
Online Learning Program, an employee will receive an e-mail that provides
a user name and password, as well as the web address he/she must use in
order to access online learning courses.
Does an individual need an e-mail address
to take an Online Learning Course?
Yes. An e-mail address is required to sign up for an online learning
course with the Partnership.
Are employee records updated when an employee
moves or changes his/her name or e-mail address?
Employee records will only be updated when the employee contacts the
Partnership by e-mail at onlinelearninghelp@nyscseapartnership.org.
Who provides the user names and passwords?
The Agency Online Learning Liaison will e-mail the user name and password
to the employee.
Can accounts be shared?
No. Employees who have been issued a user name and password are, in effect,
receiving permission to use a State resource. All courses taken by someone
using a given user name and password will appear on that person’s
transcript, which is shared with the agency.
Is it necessary to know how to type before
taking an Online Learning Course?
No, but minimal typing skills are helpful.
Can courses be accessed from any computer?
Yes, courses can be accessed from any computer as long as that computer
meets the minimum system requirements. See “PC Requirements” on www.nyscseapartnership.org/onlinelearning. [Return to Questions]
Cost
How much does it cost to take Online Learning
Courses at the Partnership?
Absolutely nothing!
Do books have to be purchased for use with
Partnership Online Learning Courses?
No. All courses are self-contained. No additional books or course materials
are required.[Return to Questions]
College Credit
Can I get credit for Partnership Online
Learning Courses?
You cannot receive college credit from the Partnership, but it is possible
that you might receive credit from your individual educational institution.
Generally, you would need to be enrolled in a college degree program in
order to obtain credit for prior learning.
If you are already enrolled in college:
- Talk with your advisor at the school. Each institution has different
policies and procedures for granting credit for prior learning.
If you are thinking about going back to college:
- Speak with a Partnership Advisor about selecting a school, obtaining
credit for prior learning, and other ways to gain college credits.
They can be reached at 1-800-253-4332.
Can I get reimbursement for fees charged by
my college for evaluation of prior learning for credit (especially for
Partnership Online Learning courses)?
Since different colleges handle credit for prior
learning differently, you would need to check with an advisor at
the Partnership about your particular school. [Return to Questions]
Trouble-Shooting
What steps should an individual take if he/she
has trouble accessing a course?
Make sure that an Internet connection exists. (Typically, if an individual
can access our web site with his/her browser, an Internet connection exists.)
Make sure that the computer used to take the course meets the minimum
hardware and software requirements. See “PC Requirements” on www.nyscseapartnership.org/onlinelearning.
If it does not, a different computer may have to be used or the current
computer may have to be upgraded.
If, after steps 1 and 2 above have been satisfied, and the individual
still has not been able to access the course, contact the Partnership
for assistance by e-mail at onlinelearninghelp@nyscseapartnership.org. [Return to Questions]
What should an individual do if he/she does
not receive a user name and password after having been accepted into
the Partnership's Online Learning Program?
Contact the Partnership by e-mail at onlinelearninghelp@nyscseapartnership.org.
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