Work and Life Course Descriptions

Index to Course Descriptions

Work and Life

• Conflict Resolution Skills: How to Be Your Own Mediator
• Dealing with Stress
• Managing Finances

Conflict Resolution Skills: How to Be Your Own Mediator – 1 Day (Formerly called Conflict Resolution)

This course empowers employees to handle the challenges of today’s workplace. Participants will learn how to use a simple yet powerful communication tool – “self-mediation” to manage the differences that impair teamwork, quality of performance, decision making, and cooperation at work and at home. Participants will be able to:

• Handle the challenges of today’s interdependent workplace
• Use the tools of the professional mediator to build better workplace relationships
• Learn how to take control of conflicts rather than be controlled by them
• Handle “difficult people” (and avoid being seen as a “difficult person” by others)
[Return to Index]

Dealing with Stress – 1 Day

This course will help employees to recognize and manage the stress of current work assignments and the anxiety of juggling work and life demands. Participants will have the opportunity to learn about the mind-body connection of stress and gain knowledge about ways to reduce stress, thus improving their work and personal lives. Participants will be able to:

• Identify the symptoms of stress
• Recognize situations, including ethical dilemmas that induce stress, and critique the positive/negative aspects of stress associated with each
• Practice techniques for minimizing stress in the work and home setting
• Describe the benefits of proper diet, adequate exercise, and various forms of relaxation to reduce stress [Return to Index]

Managing Finances – 1 Day

This course is designed to help employees improve their money management skills and reduce the stress created by financial difficulties. Employees can learn how to set goals and make plans to reach them; spend less than they earn; save for retirement; use credit wisely; and take advantage of the many tax saving programs NYS offers. Participants will be able to:

• Assess their financial net worth by determining assets, personal holdings, and investments in comparison to their liabilities
• Determine their debt to income ratio by evaluating loans, credit cards, and net pay
• Develop a budget that works for their household
• Learn about the pros and cons of credit and the impact of impulse buying and denial of consequences for their financial situation
• Decipher credit reports [Return to Index]