Online Learning Frequently Asked Questions


Getting Started

How do I register to participate in the Online Learning program?

Is a registration required each time an individual wants to take an online learning course or Online Learning program?

What happens after an individual submits a registration to participate in the Online Learning program?

How can I get a SLMS user name and password?

Can online learning licenses be shared?

Is it necessary to know how to type before taking an online learning course?

Can courses be accessed from any computer?

What happens if I don't use my online learning license?

Cost

Does it cost anything to take online learning courses at the Partnership?

Do books have to be purchased for use with Partnership online learning courses?

College Credit

Can I earn college credit for Partnership online learning courses?

Can I get reimbursement for fees charged by my college for evaluation of prior learning for credit (especially for Partnership online learning courses)?

Trouble-Shooting

What steps should an individual take if he/she has trouble accessing a course?



Getting Started

How do I register to participate in the Online Learning program?

After logging into the Statewide Learning Management System (SLMS) CSEA-represented NYS employees can (see Information about online learning in SLMS), search the catalog for the program called "Partnership Online Learning License." Once you have located it, click on the "Register" button by its name.

Is a registration required each time an individual wants to take an online learning course or Online Learning program?

No. However, online learning licenses only last one year. If an employee's license expires, he/she will need to request a new license to continue accessing the online courses.

What happens after an individual submits a registration to participate in the Online Learning program?

Once you register, a Partnership staff member needs to process your application. However, if you requested a "Work and Home Use" license, your supervisor must approve your request before this can happen. Please give us five business days to process your application, once it is received.
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How can I get a SLMS user name and password?

Every NYS employee is automatically assigned a SLMS user name and password. To participate in the Online Leaning program and take online learning courses, you must know your SLMS user name and password. If you do not know these things you can go to the SLMS login screen and click on "Forgot my user name and password." If you have trouble contact the ITS helpdesk at 844-891-1786.

Can online learning licenses be shared?

No. Employees who have been issued an online learning license, in effect, are receiving permission to use a State resource. All courses taken by someone using a given user name and password will appear on that person's transcript.

Is it necessary to know how to type before taking an online learning course?

No, but minimal typing skills are helpful.

Can courses be accessed from any computer?

Yes, courses can be accessed from any computer as long as that computer meets the minimum system requirements, and has a connection to the Internet. See "Troubleshooting" below.

What happens if I don't use my online learning license?

If you don't use the online learning license that was assigned to you within 30 days of receiving it (by starting a course) that license may be taken from you and assigned to someone else.
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Cost

Does it cost anything to take Online Learning courses at the Partnership?

No. However, only CSEA-represented NYS employees from executive branch agencies can participate.

Do books have to be purchased for use with Partnership online learning courses?

All courses are self-contained, therefore no additional books or course materials are required.
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College Credit

Can I earn college credit for Partnership online learning courses?

You cannot earn college credit from the Partnership, but it is possible to receive credit for online learning courses from your individual educational institution. Generally, you would need to be enrolled in a college degree program in order to obtain credit for prior learning.

If you are already enrolled in college:

If you are thinking about going back to college:

Can I get reimbursement for fees charged by my college for evaluation of prior learning for credit (especially for Partnership Online Learning courses)?

Since different colleges handle credit for prior learning differently, you would need to check with an advisor at the Partnership about your particular school. Advisors can be reached at 1-800-253-4332 or 518-486-7814 or email advisors@nyscseapartnership.org.
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Troubleshooting

What steps should an employee take if he or she has trouble accessing a course?

Make sure that an Internet connection exists. (Typically, if an employee can access our website with his or her browser, an Internet connection exists). Make sure that the computer used to take the course meets the minimum hardware and software requirements. You can do this by visiting http://browser.skillport.com/bh/default.asp.

If your computer does not meet the requirements, a different computer may need to be used or your current computer may have to be upgraded.

If after the above steps have been taken, and you are still unable to access the course, contact the Partnership by email at onlinelearninghelp@nyscseapartnership.org.
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Updated: March 13, 2018