The Partnership is pleased to announce a new online learning certificate program for CSEA-represented New York State employees. We designed this unique learning opportunity for employees who have busy work schedules. Participants will be able to develop essential customer service skills from the comfort of their home or from their workplace with supervisory approval.
By completing the Customer Service Online Certificate Program, you will:
- Identify techniques to communicate successfully with customers
- Identify strategies to better handle demanding or difficult customers
- Demonstrate your dedication to lifelong learning and professional development
- Fulfill one of four mandatory training requirements for the Administrative Assistant Traineeship
Registering for the Customer Service Online Certificate Program
To participate in the Customer Service Online Certificate Program, you must have registered for both a Partnership Online Learning License and the Certificate Program in the Statewide Learning Management System (SLMS).
Not sure if you are registered already or need help? Contact us at (518) 486-7814 or (800) 253-4332 (for areas outside the Capital Region) or email OnlineLearningHelp@nyscseapartnership.org.
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