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Webinar Courses


Webinars allow you the opportunity to learn from the convenience of your office or home. You will need a telephone or computer speakers to access the audio portion of the webinar and a computer or mobile device with an Internet connection to access the visual portion.

Employees can register for webinars through the Statewide Learning Management System (SLMS) or by completing the Partnership's application form.


Course Categories


Find the webinars you want to take by clicking on the course categories listed below.



Computer Skills

Microsoft Outlook 2016: Organizing and Managing Your Email

September 22, 2020 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5166

Computer Skills Competency

Is your inbox out of control? This webinar provides tips and tricks for managing email messages using Microsoft Outlook. Viewing and sorting email messages, deleting messages, and organizing messages will be covered.


Participants will:

  • Compare methods of sorting and viewing email messages
  • Identify ways of searching for email messages
  • Construct a strategy to organize email messages using folders


Internet Research Skills

October 14, 2020 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5172

Computer Skills Competency

The Internet contains an enormous amount of information from both reliable and unreliable sources, and wading through this material can be overwhelming. This webinar provides strategies for employees to find helpful and accurate information quickly.


Participants will:

  • Review Internet search engines and search tools
  • Identify effective search techniques for the Internet
  • Apply criteria to evaluate information found on the Internet

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Microsoft Outlook 2016: Managing Contacts and Tasks

October 22, 2020 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5176

Computer Skills Competency

This webinar will teach you how to manage contacts and tasks using Microsoft Outlook. Topics include creating and editing contacts using the address book, creating and organizing tasks, and identifying the best practices of using these features.


Participants will:

  • Create and manage contacts using the address book
  • Create and organize tasks
  • Identify best practices for using contacts and tasks

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Designing Dynamic Presentations

November 5, 2020 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5179

Computer Skills Competency

This webinar shows participants how to avoid creating dull and uninteresting presentations. By using Microsoft PowerPoint to demonstrate best practices in planning and design, participants will gain knowledge about how to create memorable and powerful presentations. Participants do not need to have the PowerPoint software on their computer to participate in the webinar, but familiarity with its basic tools and features is recommended.


Participants will:

  • Develop useful planning strategies and principles of good design
  • Identify how to add text, images, and graphics to slides
  • Discover various ways to view and publish slides

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Microsoft Outlook 2016: Working With Calendars

December 1, 2020 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5184

Computer Skills Competency

Are you looking to manage your meetings and appointments in a more efficient way? This webinar will teach you how to do just that using Microsoft Outlook's calendar. Topics include scheduling appointments, meetings, and all-day events, as well as sharing calendars.


Participants will:

  • Identify steps to schedule appointments, meetings, and all-day events
  • Explain the benefits of sharing and managing calendars
  • Describe best practices in managing calendars

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Individual Development

Best Practices in Resume and Interview Preparation

September 15, 2020 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5163

Computer Skills Competency

Have you ever wondered what information to include on your resume? Are you a job seeker who is worried about how to answer those difficult interview questions, or keep your nerves under control? If so, this webinar will be a good starting point. It will cover the basics on how to present your knowledge, skills, and abilities in a professional way, whether on paper or in-person.


Participants will:

  • Apply the basics of preparing and writing a resume
  • Develop interviewing skills that build confidence
  • Receive materials to aid in their job search and the interview process

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A Career in Nursing

September 16, 2020 • 3:00 p.m. - 4:00 p.m.
SLMS Class Code: P_OE_R7_5164

Computer Skills Competency

Are you considering a career in nursing but want to know more? Nursing is a very popular career choice, but is it the right career for you? This webinar can help you make an informed career decision.


Participants will:

  • Gain knowledge about the education, training, certification, and New York State licensing requirements for each level of nursing
  • Identify the rewards and demands of a career in nursing
  • Explore job titles and nursing positions in New York State government

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Dealing With Stress

October 28, 2020 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5177

Computer Skills Competency

This webinar takes a holistic approach to helping employees recognize and manage the stress of balancing work and life demands. Participants will gain knowledge about the impact of stress, practice stress-reduction techniques, and discover ways to manage stress at home and at work.


Participants will:

  • Identify the symptoms of stress
  • Recognize situations that induce stress
  • Practice techniques to minimize stress
  • Gain knowledge about the mind-body connection to stress
  • Understand the benefits of proper diet, adequate exercise, and various forms of relaxation to reduce stress and improve personal resiliency

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Managing Your Finances

October 29, 2020 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5178

Computer Skills Competency

This webinar helps employees develop their money management skills and reduce the stress created by financial difficulties. Employees will discover ways to set goals and make plans to reach them, spend less than they earn, save for retirement, use credit wisely, and take advantage of the many tax-saving programs the State of New York offers.


Participants will:

  • Assess their financial net worth by determining assets, personal holdings, and investments in comparison to their liabilities
  • Determine their debt-to-income ratio by evaluating loans, credit cards, and net pay
  • Develop a budget that works for their household
  • Identify the pros and cons of using credit and the impact of impulse buying and ignoring consequences

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Using the Tuition Benefits Program

November 12, 2020 • 7:00 a.m. - 8:30 a.m.
SLMS Class Code: P_OE_R7_5181

Computer Skills Competency

Interested in returning to school to work on a degree but not sure how to pay for it? Interested in taking courses to become eligible for a Civil Service examination or to improve your current job skills? This webinar provides information about using the Partnership's Tuition Benefits Program to help pay for courses.


Participants will:

  • Determine their eligibility for tuition benefits
  • Identify the different types of benefits available and the types of courses covered
  • Discover how to apply for and use their benefits, cancel a benefit, change courses and schools, and drop a course
  • Gain knowledge about benefit coverage limits

Note: This webinar is open only to CSEA-represented NYS employees.

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Preparing for a Civil Service Exam

December 9, 2020 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5186

Computer Skills Competency

Preparing for a NYS Civil Service exam can feel stressful and overwhelming. But it doesn't have to be that way. This webinar will show you tips and tricks to successfully navigate the process from the initial exam announcement to the post-test scoring.


Participants will:

  • Recognize the examination process
  • Describe strategies for answering multiple choice questions
  • Identify what happens on the day of the test
  • Recognize the scoring, canvassing, and hiring process

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Study Skills to Build Success

December 10, 2020 • 3:00 p.m. - 4:00 p.m.
SLMS Class Code: P_OE_R7_5187

Computer Skills Competency

Are you thinking about going back to school to further your career? In this webinar, we will discuss skills that will help you reach your goals such as time management, support systems, proven study techniques, and overcoming test anxiety.


Participants will:

  • Recognize the importance of growth mindset and time management
  • Identify resources and support systems
  • Use study techniques to improve recall
  • Discover how to overcome test anxiety and prepare for tests

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Interpersonal Communication

Managing Stress in Customer Relations

September 23, 2020 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5167

Computer Skills Competency

Managing stress while providing customer service to the public can be challenging, even for the most experienced employee. This webinar will focus on the unique importance of managing stress when working in a customer service role.


Participants will:

  • Identify five best practices for managing stress
  • Recognize the benefits of stress management in customer service work
  • Apply stress management techniques to customer service scenarios

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Job Etiquette

September 29, 2020 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5168

Computer Skills Competency

Job etiquette refers to good manners and proper behavior that are essential to one's professional growth. This webinar focuses on proper conduct in a work environment and will cover such topics as appropriate communication, behavior, and dress.


Participants will:

  • Identify useful tips for working in a cubicle environment
  • Gain knowledge about proper work attire
  • Develop good office telephone etiquette

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Better Team Skills

October 6, 2020 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5170

Computer Skills Competency

Are you a team player? Do you enjoy group projects or dread them? In this webinar, we will discuss the importance of teamwork and some things you can do to improve your experience working in teams.


Participants will:

  • Recognize the value of teamwork
  • Identify important qualities for the effective team member
  • Select strategies to improve collaboration

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Emotional Intelligence in Customer Relations

October 21, 2020 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5175

Computer Skills Competency

Emotional intelligence is the ability to identify our own emotions and respond appropriately to the emotions of others. Designed specifically for customer service providers, this webinar offers a basic introduction to emotional intelligence and relays useful strategies for incorporating emotional intelligence skills into customer service interactions.


Participants will:

  • Identify four primary emotional intelligence skills
  • Recognize the benefits of using emotional intelligence in customer service interactions
  • Apply emotional intelligence skills to customer service scenarios

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Professionalism in the Digital Age

November 18, 2020 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5183

Computer Skills Competency

This webinar introduces the rules-of-the-road for popular forms of digital workplace communication. It will identify professional practices for use of email, instant messaging, voicemail, cell phones and social media.


Participants will:

  • Identify professional use of digital communication practices
  • Recognize the role of privacy and confidentiality in workplace communication
  • Apply digital etiquette to common workplace scenarios

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Addressing Conflict in Customer Relations

December 2, 2020 • 1:00 p.m. - 2:00 p.m.
SLMS Class Code: P_OE_R7_5185

Computer Skills Competency

Conflict is a natural part of working with customers. Designed specifically for customer service providers, this webinar offers a basic introduction to conflict resolution and the importance of addressing conflict appropriately when working in a customer service role.


Participants will:

  • Identify effective strategies for addressing conflict
  • Recognize the benefits of using conflict management strategies in customer service interactions
  • Apply conflict management strategies to customer service scenarios

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Work Management

Getting Organized: Time, Tasks, and Life

October 7, 2020 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5171

Computer Skills Competency

This webinar helps employees discover ways to effectively manage work assignments and personal responsibilities.


Participants will:

  • Develop a plan for getting and staying organized at work and at home
  • Discover how to better organize time and tasks
  • Identify strategies for improving communication skills to obtain clarity around competing priorities

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Introduction to Critical Thinking

October 15, 2020 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5173

Computer Skills Competency

Are you interested in improving your critical thinking skills but don't know where to start? This webinar will introduce you to the basics of critical thinking, help you assess issues from a different perspective, and provide you tools to apply in different situations.


Participants will:

  • Define critical thinking
  • Recognize barriers to critical thinking and how to overcome them
  • Apply the critical thinking process

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Problem Solving: A Six Step Process

November 17, 2020 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5182

Computer Skills Competency

Are you looking for a tool to help you resolve workplace problems? This webinar will introduce you to the Six-Step Problem-Solving Process: a simple method you can apply to typical problems in the workplace.


Participants will:

  • Define the problem and identify its root causes
  • Apply strategies to generate solutions and select the best option
  • Recognize how to implement and evaluate a plan

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Writing Skills

Essentials of Report Writing

September 17, 2020 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5165

Computer Skills Competency

Do you write reports for work? This webinar will introduce you to a simple process for writing reports and will walk you through step-by-step.


Participants will:

  • Identify the goal of a report
  • Analyze data for meaning
  • Organize data based on the goal
  • Transform conclusions into a narrative format


Participants must complete the homework assignment after the webinar to receive credit.

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Professional Email That Gets Results

October 1, 2020 • 3:00 p.m. - 4:00 p.m.
SLMS Class Code: P_OE_R7_5169

Computer Skills Competency

Many people receive a huge amount of email a day. If you want your email to be read (or replied to), you need to write it well. This webinar will discuss strategies to help you write clear, professional messages that will get attention.


Participants will:

  • Construct subject lines to make your email standout
  • Discover how tone impacts the perception of your email
  • Determine how to write a well-organized message


Participants must complete the homework assignment after the webinar to receive credit.

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Expanding Your Vocabulary

October 20, 2020 • 10:00 a.m. - 11:00 a.m.
SLMS Class Code: P_OE_R7_5174

Computer Skills Competency

Have you ever struggled to find the right words to say what you're thinking? In the workplace, it is important to communicate clearly and avoid making mistakes. This webinar will give you tips and tools to grow your vocabulary and help you identify common mistakes and how to avoid them.


Participants will:

  • Recognize the roots of words
  • Identify synonyms, antonyms, and homonyms
  • Differentiate commonly confused words

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Writing Effectively

November 10, 2020 • 10:00 a.m. - 11:30 a.m.
SLMS Class Code: P_OE_R7_5180

Computer Skills Competency

This webinar helps participants identify techniques for planning and organizing their writing. After the webinar, participants will submit their writing samples to the instructor for individual assistance and constructive feedback.


Participants will:

  • Identify effective strategies for preparing to write
  • Choose appropriate vocabulary based on audience, purpose, etc.
  • Write clear and concise sentences


Participants must complete the homework assignment after the webinar to receive credit.

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