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Courses in Alphabetical Order


Click on the name of the course that you are interested in taking to find out more.

Note: Date and/or location changes are designated by green text and three asterisks (***).


Air Conditioning and Refrigeration Advanced
Air Conditioning and Refrigeration Basics
Aspiring Leaders - New Course
Basic Writing - A Creative Approach: Level 1
Blueprint Reading Fundamentals
Carpentry Advanced
Carpentry Basics
Chainsaw Safety Awareness - New Course
Computer Ergonomics Assessor Training
Conversational Spanish
Customer Service
Designing Dynamic Presentations
Effective Problem Solving - Revised Course
Electricity Advanced
Electricity Basics
Emotional Intelligence in Customer Relations
Energy Conservation: Alternative Technologies and Sustainability
Essentials of Report Writing - New Course
Expanding Your Vocabulary - New Course
Feedback: Making it Effective
Financing Your Education
Focus on Pronunciation: Level 1
Focus on Pronunciation: Level 2
Influencing with Confidence
Introduction to Critical Thinking - New Course
Managing Stress in Customer Relations
Masonry Advanced
Masonry Basics
Math Refresher - New Course
Merit System: Transfers
Microsoft Excel 2016 Basics - Revised Course
Microsoft Excel 2016 Intermediate
Microsoft Outlook 2016: Working with Calendars
Microsoft PowerPoint 2013 Basics
Microsoft Word 2016 Basics - Revised Course
Plumbing Advanced
Plumbing Basics
Practical Skills for Resolving Conflict - New Course
Preparing for a Civil Service Exam - New Course
Preventing Slips, Trips, and Falls for the Outdoor Worker - New Course
Problem Solving - A Six Step Process - New Course
Professional Email that Gets Results - New Course
Professionalism in the Digital Age
Protect Your Identity
Reading Comprehension
Small Engine Basics
Successful Business Writing
Take Control of Your Time
The Organized Office Worker
Using the Tuition Benefits Program
Writing and Editing Skills for Supervisors
Writing Effective Reports and Evaluations


Air Conditioning and Refrigeration Advanced - 2 Days


Link to Reading and Locating Information description

This course is for employees who have some familiarity with the basic principles of air conditioning. It presents participants with the more advanced terminology and practices used in this trade. Participants will:


  • Gain knowledge about how electrical controls and metering devices are used in the field
  • Demonstrate how to analyze an air conditioning or refrigeration system using gauges and thermometers
  • Identify the benefits of efficient air conditioning and refrigeration systems

Date(s), Time and Location for:
Air Conditioning and Refrigeration Advanced


SLMS Class Code: P_OE_R4_5024
May 14 & 15, 2020
9:00 AM  –  4:30 PM
Harriman State Office Campus
1220 Washington Avenue
Albany, NY 12242 Get Directions

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Air Conditioning and Refrigeration Basics - 1 Day


Link to Reading and Locating Information description

This course helps participants gain knowledge about the basic operation, maintenance, and troubleshooting of air conditioning and refrigeration systems. Refrigerant recovery, recycling, and reclaiming will also be discussed in order to heighten awareness of the environmental safeguards employees need to maintain when working with these systems. Participants will:


  • Identify how basic refrigeration and air conditioning systems work
  • Acquire a basic knowledge about how to install, operate, and maintain refrigerators and air conditioners
  • Demonstrate effective safety practices for air conditioning and refrigeration systems

Date(s), Time and Location for:
Air Conditioning and Refrigeration Basics


SLMS Class Code: P_OE_R5_5094
March 31, 2020
9:00 AM  –  4:30 PM
SUNY Oswego
7060 State Route 104
Oswego, NY 13126 Get Directions

SLMS Class Code: P_OE_R1_5042
April 8, 2020
9:00 AM  –  4:30 PM
Long Island State Veterans Home
100 Patriots Road
Stony Brook, NY 11794 Get Directions

SLMS Class Code: P_OE_R6_5115
May 7, 2020
9:00 AM  –  4:30 PM
Finger Lakes DDSO
620 Westfall Road
Rochester, NY 14620 Get Directions

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New Courses!

Aspiring Leaders - 3 Days


Link to Reading and Locating Information description

More Aspiring Leaders Information

The goal of this course is to help participants develop leadership skills that will enhance their ability to lead successful careers in New York State government. Course topics will address a wide range of workplace issues and professional development needs including: leading self and others, dealing with resistance, resilience, emotional intelligence, building coalitions, communication, building relationships, coaching and providing feedback, goal setting, decision making, problem solving, professionalism, accountability, and ethics. This is a three-day course; attendance is required all three days. Participants will receive a DiSC Self-Assessment to complete in advance of the course that will help them identify their leadership style. Seats are limited to 30 for each class. Enrollments are processed on a first come, first served basis. By the end of this course, participants will be able to:


  • Employ leadership strategies that focus on self-awareness and motivation to coach employees through transitions
  • Apply principles of emotional intelligence to build effective relationships and teams
  • Prepare a team for success by setting clear, achievable goals that are aligned to the agency’s mission and NYS code of ethics

Date(s), Time and Location for:
Aspiring Leaders


SLMS Class Code: P_OE_R1_5010
May 19, 20 & 21, 2020
9:00 AM  –  4:30 PM
Long Island DDSO
415A Oser Ave
Hauppauge, NY 11788 Get Directions

SLMS Class Code: P_OE_R5_5043
June 16, 17 & 18, 2020
9:00 AM  –  4:30 PM
Watertown Correctional Facility
23147 Swan Road
Watertown, NY 13669 Get Directions

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Basic Writing - A Creative Approach: Level 1 - 4 Days


Link to Reading and Locating Information description

This creative approach to writing increases employees’ comfort with the process. It requires no prior writing experience. Through weekly assignments, in-class writing, and feedback, the course will explore writing as a pathway to clear thinking, communication, and self-expression. Participants will:


  • Plan, draft, and revise written documents that describe their work and personal experiences
  • Develop key aspects of good writing
  • Recognize and apply different styles of writing
  • Discover ways to express themselves more clearly, both orally and in writing
  • Exhibit greater confidence in communicating

Date(s), Time and Location for:
Basic Writing - A Creative Approach: Level 1


SLMS Class Code: P_OE_R2_5105
April 9, 16, 23 & 30, 2020
9:00 AM  –  4:30 PM
Division of Human Rights
1 Fordham Plaza
Bronx, NY 10458 Get Directions

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Blueprint Reading Fundamentals - 2 Days


Link to Reading and Locating Information description

This course gives participants the fundamental skills necessary to read and interpret blueprints. Participants will:


  • Use an architectural ruler to read scaled drawings
  • Convert designs into a blueprint
  • Interpret different types of drawings (e.g., architectural, electrical, plumbing, HVAC) and basic abbreviations, symbols, and line types within a blueprint

Date(s), Time and Location for:
Blueprint Reading Fundamentals


SLMS Class Code: P_OE_R4_5021
February 26 & 27, 2020
9:00 AM  –  4:30 PM
Saratoga Spa State Park
19 Roosevelt Dr
Saratoga Springs, NY 12866 Get Directions

SLMS Class Code: P_OE_R1_5018
March 30 & 31, 2020
9:00 AM  –  4:30 PM
Pilgrim Psychiatric Center
998 Crooked Hill Road
West Brentwood, NY 11717 Get Directions

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Carpentry Advanced - 2 Days


Link to Reading and Locating Information description

This course is for employees who have some familiarity with the basic principles of carpentry. It presents participants with advanced terminology and practices used in the carpentry trade. Participants will:


  • Identify how to frame walls, floors, roofs, and stairs
  • Discover how to install windows, door units, and drywall
  • Explain project estimation principles

Date(s), Time and Location for:
Carpentry Advanced


SLMS Class Code: P_OE_R5_5028
May 6 & 7, 2020
9:00 AM  –  4:30 PM
Robert H. Treman State Park
105 Ensfield Falls Road
Ithaca, NY 14850 Get Directions

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Carpentry Basics - 1 Day


Link to Reading and Locating Information description

This course introduces participants to the basic fundamentals of carpentry, including how to use hand and portable power tools, types of wood and their uses, painting and finishing, and basic construction techniques. Participants will:


  • Identify types of carpentry hand and power tools
  • Discover types of wood used in the carpentry trade
  • Make carpentry measurements and markings using rulers and other devices

Date(s), Time and Location for:
Carpentry Basics


SLMS Class Code: P_OE_R2_5090
April 14, 2020
9:00 AM  –  4:30 PM
Riverbank State Park
679 Riverside Drive
New York, NY 10031 Get Directions

SLMS Class Code: P_OE_R3_5035
May 26, 2020
9:00 AM  –  4:30 PM
Sullivan County Correctional Facility
325 Riverside Drive
Fallsburg, NY 12733 Get Directions

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New Courses!

Chainsaw Safety Awareness - One Half-Day


Link to Reading and Locating Information description

This course is for employees who work with chainsaws. Special emphasis is placed on safe operation and injury prevention. OSHA safety recommendations are highlighted to illustrate the significance and application of key training points. By the end of the course, participants will be able to:


  • Identify safety features of a chainsaw
  • Describe the mechanics of operating a chainsaw
  • Identify how to inspect a chainsaw
  • Explain how to safely operate a chainsaw

Date(s), Time and Location for:
Chainsaw Safety Awareness


SLMS Class Code: P_OE_R4_5014
April 22, 2020
1:00 PM  –  4:30 PM
Department of Environmental Conservation
1115 Rt 86
Ray Brook, NY 12977 Get Directions

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Computer Ergonomics Assessor Training - One Half-Day


Link to Reading and Locating Information description

This training will equip employees with the ability to conduct workstation assessments to reduce injuries and illnesses associated with computer operations. Participants will:


  • Define ergonomics
  • Identify common musculoskeletal disorders
  • Explore other computer-related health effects
  • Recognize risk factors and prevention controls
  • Conduct computer workstation assessments

Date(s), Time and Location for:
Computer Ergonomics Assessor Training


SLMS Class Code: P_OE_R4_5034
February 27, 2020
1:00 PM  –  4:45 PM
Capital District Psychiatric Center (CDPC)
75 New Scotland Avenue
Albany, NY 12229 Get Directions

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Conversational Spanish - 6 Days


Link to Reading and Locating Information description

This course helps employees develop their pronunciation skills and understanding of common Spanish words and phrases. Participants will:


  • Develop basic communication skills and listening techniques through conversational and grammatical practice
  • Practice communicating using basic aspects of time, place, direction, and courtesy
  • Demonstrate cultural awareness and sensitivity toward the Spanish language and culture

Date(s), Time and Location for:
Conversational Spanish


SLMS Class Code: P_OE_R4_5005
May 1, 8, 15, 22 & 29; June 5, 2020
9:00 AM  –  4:30 PM
Peebles Island State Park
1 Peebles Island Drive
Waterford, NY 12188 Get Directions

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Customer Service - 1 Day


Link to Professionalism & Self-Management description

This course addresses the role of customer service in the public sector. It will provide strategies and techniques for effectively handling customers when delivering outstanding service to the public. Participants will:


  • Gain knowledge about what is and is not good customer service
  • Acquire useful tips for handling difficult and angry customers
  • Develop strategies for managing stress when dealing with customers
  • Identify and address the challenges of working with customers from diverse backgrounds

Date(s), Time and Location for:
Customer Service


SLMS Class Code: P_OE_R2_5025
February 26, 2020
9:00 AM  –  4:30 PM
Tax and Finance MetroTech Brooklyn -
15 Metrotech Center
Brooklyn, NY 11201 Get Directions

SLMS Class Code: P_OE_R4_5036
February 26, 2020
9:00 AM  –  4:30 PM
Department of Taxation and Finance
299 Old Niskayuna Road
Latham, NY 12110 Get Directions

SLMS Class Code: P_OE_R2_5089
April 1, 2020
9:00 AM  –  4:30 PM
Queens District Workers' Compensation Board
168-46 91st Ave
Jamaica, NY 11432 Get Directions

SLMS Class Code: P_OE_R6_5093
April 7, 2020
9:00 AM  –  4:30 PM
Department of Transportation
1530 Jefferson Road
Rochester, NY 14623 Get Directions

SLMS Class Code: P_OE_R3_5057
April 15, 2020
9:00 AM  –  4:30 PM
Hudson Valley DDSO
5 Wilbur Road
Thiells, NY 10984 Get Directions

SLMS Class Code: P_OE_R4_5020
April 23, 2020
9:00 AM  –  4:30 PM
Saratoga Spa State Park
19 Roosevelt Dr
Saratoga Springs, NY 12866 Get Directions

SLMS Class Code: P_OE_R1_5076
April 29, 2020
9:00 AM  –  4:30 PM
Long Island State Park
1395 Planting Fields Road
Oyster Bay, NY 11771 Get Directions

SLMS Class Code: P_OE_R5_5041
May 5, 2020
9:00 AM  –  4:30 PM
SUNY Binghamton
4400 Vestal Parkway East
Binghamton, NY 13902 Get Directions

SLMS Class Code: P_OE_R5_5033
May 6, 2020
9:00 AM  –  4:30 PM
Central New York DDSO
187 Northern Concourse
North Syracuse, NY 13212 Get Directions

SLMS Class Code: P_OE_R6_5067
May 19, 2020
9:00 AM  –  4:30 PM
SUNY Buffalo
220 Winspear Avenue
Buffalo, NY 14215 Get Directions

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Designing Dynamic Presentations - 1-Hour Webinar




This webinar shows participants how to avoid creating dull and uninteresting presentations. By using Microsoft PowerPoint to demonstrate best practices in planning and design, participants will gain knowledge about how to create memorable and powerful presentations. Participants do not need to have the PowerPoint software on their computer to participate in the webinar, but familiarity with its basic tools and features is recommended. Participants will:


  • Develop useful planning strategies and principles of good design
  • Identify how to add text, images, and graphics to slides
  • Discover various ways to view and publish slides

Date and Time for:
Designing Dynamic Presentations


SLMS Class Code: P_OE_R7_5097
March 11, 2020
Webinar
10:00 AM  –  11:00 AM

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Revised Courses!

Effective Problem Solving - 1 Day


Link to Critical Thinking and Problem Solving description Link to Reading and Locating Information description

This course provides an easy-to-remember tool to review and solve difficult problems. Participants will discuss how to define problems and break them into smaller parts. Then, they will identify possible causes and come up with solutions. Finally, they will weigh the strengths and weaknesses of solutions and see how to carry them out in an organized way. By the end of the course, participants will be able to:


  • Define the problem
  • Break difficult problems into smaller parts
  • Separate the causes of a problem from other factors
  • Compare the strengths and weaknesses of solutions
  • Prepare alternative solutions
  • Develop methods for dealing with everyday problems

Date(s), Time and Location for:
Effective Problem Solving


SLMS Class Code: P_OE_R4_5022
April 16, 2020
9:00 AM  –  4:30 PM
Saratoga Spa State Park
19 Roosevelt Dr
Saratoga Springs, NY 12866 Get Directions

SLMS Class Code: P_OE_R5_5032
April 28, 2020
9:00 AM  –  4:30 PM
Central New York DDSO
187 Northern Concourse
North Syracuse, NY 13212 Get Directions

SLMS Class Code: P_OE_R3_5118
May 14, 2020
9:00 AM  –  4:30 PM
Sterling Forest State Park
116 Old Forge Road
Tuxedo, NY 10987 Get Directions

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Electricity Advanced - 2 Days


Link to Reading and Locating Information description

This course is for employees who have some familiarity with the basic principles of electricity. It presents participants with advanced terminology and practices used in the electrical trade. Participants will:


  • Demonstrate effective troubleshooting skills for devices and circuits
  • Identify proper safety equipment and procedures for working on various electrical systems
  • Use measurement instruments to test electrical components and circuits

Date(s), Time and Location for:
Electricity Advanced


SLMS Class Code: P_OE_R1_5077
March 10 & 11, 2020
9:00 AM  –  4:30 PM
Connetquot River State Park Preserve
3525 Sunrise Highway
Oakdale, NY 11716 Get Directions

SLMS Class Code: P_OE_R3_5015
March 25 & 26, 2020
9:00 AM  –  4:30 PM
Sterling Forest State Park
954 Long Meadow Road
Tuxedo, NY 10987 Get Directions

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Electricity Basics - 1 Day


Link to Reading and Locating Information description

This course introduces participants to the basic principles of electric theory and how to apply these concepts to the connections and operation of electrical equipment. Participants will:


  • Discover how electricity is produced and distributed
  • Differentiate between alternating current and direct current
  • Identify types of electricians' materials and tools

Date(s), Time and Location for:
Electricity Basics


SLMS Class Code: P_OE_R6_5061
February 20, 2020
9:00 AM  –  4:30 PM
Western New York DDSO
1200 East and West Road
West Seneca, NY 14224 Get Directions

SLMS Class Code: P_OE_R5_5029
February 25, 2020
9:00 AM  –  4:30 PM
Central New York DDSO
187 Northern Concourse
North Syracuse, NY 13212 Get Directions

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Emotional Intelligence in Customer Relations - 1-Hour Webinar


Link to Professionalism & Self-Management description

Emotional intelligence is the ability to identify our own emotions and respond appropriately to the emotions of others. Designed specifically for customer service providers, this webinar offers a basic introduction to emotional intelligence and relays useful strategies for incorporating emotional intelligence skills into customer service interactions. Participants will:


  • Identify four primary emotional intelligence skills
  • Recognize the benefits of using emotional intelligence in customer service interactions
  • Apply emotional intelligence skills to customer service scenarios

Date and Time for:
Emotional Intelligence in Customer Relations


SLMS Class Code: P_OE_R7_5106
February 27, 2020
Webinar
1:00 PM  –  2:00 PM

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Energy Conservation: Alternative Technologies and Sustainability - 1 Day


Link to Reading and Locating Information description

As New York State continues to develop its sustainability practices, its facilities are increasing their use of alternative technologies. This course will provide an introduction to these technologies, an explanation of how they work, how they are being used across the state, their advantages and drawbacks, and their basic maintenance needs. Participants will:


  • Define energy conservation
  • Examine alternative technologies such as wind energy, solar energy, and ground source heat pumps
  • Discover the advantages and drawbacks of alternative technologies

Date(s), Time and Location for:
Energy Conservation: Alternative Technologies and Sustainability


SLMS Class Code: P_OE_R6_5119
May 4, 2020
9:00 AM  –  4:30 PM
De Veaux Woods State Park
3160 DeVeaux Wood Drive
Niagara Falls, NY 14305 Get Directions

SLMS Class Code: P_OE_R4_5017
May 7, 2020
9:00 AM  –  4:30 PM
Grafton Lakes State Park
100 Grafton Lakes State Park Way
Cropseyville, NY 12052 Get Directions

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New Courses!

Essentials of Report Writing - 1-Hour Webinar


Link to Reading and Locating Information description

Do you write reports for work? This webinar will introduce you to a simple process for writing reports and will walk you through step-by-step. Participants must complete the homework assignment after the webinar to receive credit. By the end of the webinar, participants will be able to:


  • Explain the purpose of reports
  • Identify a typical report audience
  • Define the scope of a report
  • Describe the different types of reports

Date and Time for:
Essentials of Report Writing


SLMS Class Code: P_OE_R7_5113
May 21, 2020
Webinar
1:00 PM  –  2:00 PM

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New Courses!

Expanding Your Vocabulary - 1-Hour Webinar


Link to Reading and Locating Information description

Have you ever struggled to find the right words to say what you’re thinking? In the workplace, it is important to communicate clearly and avoid making mistakes. This webinar will give you tips and tools to grow your vocabulary and help you identify common mistakes and how to avoid them. By the end of the webinar, participants will be able to:


  • Recognize the roots of words
  • Identify synonyms, antonyms, and homonyms
  • Differentiate commonly confused words

Date and Time for:
Expanding Your Vocabulary


SLMS Class Code: P_OE_R7_5114
March 3, 2020
Webinar
1:00 PM  –  2:00 PM

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Feedback: Making it Effective - 1 Day


Link to Professionalism & Self-Management description

We all rely on feedback to reinforce what we do well and what we can do to improve ourselves. However, not all feedback is easy to hear or acknowledge. This course will help participants to be objective when receiving feedback, and provide strategies for responding to feedback in a useful way. Participants will:


  • Explore how emotions can affect their ability to deal with feedback
  • Discover how to work with different types of feedback in a proactive way
  • Develop ways to effectively respond to feedback in the workplace

Date(s), Time and Location for:
Feedback: Making it Effective


SLMS Class Code: P_OE_R2_5048
March 31, 2020
9:00 AM  –  4:30 PM
Tax and Finance MetroTech Brooklyn -
15 Metrotech Center
Brooklyn, NY 11201 Get Directions

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Financing Your Education - 1-Hour Webinar


Link to Reading and Locating Information description

How to afford a college degree is a dilemma often faced by many people. Paying for school is one of the barriers cited most often by working adults looking to return to school. This webinar covers traditional and non-traditional ways to pay for college and save money. Participants will:


  • Acquire an overview of traditional federal and state financial aid programs using the Free Application for Federal Student Aid (FAFSA)
  • Obtain tips on how to search for scholarships
  • Become familiar with educational tax credits, credit by exam programs, and obtaining college credit for prior learning experiences

Date and Time for:
Financing Your Education


SLMS Class Code: P_OE_R7_5100
March 19, 2020
Webinar
10:00 AM  –  11:00 AM

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Focus on Pronunciation: Level 1 - 6 Days


Link to Reading and Locating Information description

This course is for employees who would like to develop their English pronunciation. They will practice global features of clear speaking such as: speaking slowly, speaking loudly, paying attention to the end of words, and using their voices to speak expressively. Participants will:


  • Practice reading and speaking in front of other participants
  • Develop a work-related vocabulary and practice its pronunciation
  • Identify and observe how sounds are made and how to use the appropriate intonation
  • Distinguish different types of American English, verbal, and non-verbal communications

Date(s), Time and Location for:
Focus on Pronunciation: Level 1


SLMS Class Code: P_OE_R2_5003
February 4, 11, 18, 25; March 3 & 10, 2020
9:00 AM  –  4:30 PM
CSEA Metropolitan Region Office
125 Maiden Lane
New York, NY 10038 Get Directions

SLMS Class Code: P_OE_R5_5063
May 8, 15, 22, 29; June 5 & 12, 2020
9:00 AM  –  4:30 PM
Central New York DDSO
8163 Gore Road
Rome, NY 13440 Get Directions

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Focus on Pronunciation: Level 2 - 6 Days


Link to Reading and Locating Information description

This course is for employees who would like to continue developing their English pronunciation. Participants will further develop how to present useful information using the appropriate stress, rhythm, and intonation. This course provides precise illustrations of lip position of vowels and consonants, and a diagnostic individualized speech sample at the beginning and at the end of the course. Participants will:


  • Practice reading and speaking using ordinary and advanced workplace vocabulary
  • Further develop a work-related vocabulary and repeat practice pronunciation
  • Reinforce the theories covered in class with numerous phrases and dialogues during oral presentations

Prerequisite: Participants must complete the Focus on Pronunciation: Level 1 course.


Date(s), Time and Location for:
Focus on Pronunciation: Level 2


SLMS Class Code: P_OE_R2_5006
April 28; May 5, 12, 19; June 2 & 9, 2020
9:00 AM  –  4:30 PM
Consortium for Worker Education
83 Maiden Lane
New York, NY 10038 Get Directions

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Influencing with Confidence - 1 Day


Link to Professionalism & Self-Management description

This course helps participants learn the strategies and communication skills necessary to win support for their ideas and influence workplace outcomes, even when they do not have clear and direct authority. Participants will evaluate their workplace environments, assess their personal style, and select the most appropriate approach for presenting their ideas to co-workers and decision makers. Participants will:


  • Explain what influence is and is not
  • Determine decisions they can make on their own
  • Use various communication styles and speak with confidence
  • Package ideas and implement effective action steps
  • Describe the relationship between influence and leadership

Date(s), Time and Location for:
Influencing with Confidence


SLMS Class Code: P_OE_R3_5058
March 25, 2020
9:00 AM  –  4:30 PM
Hudson Valley DDSO
5 Wilbur Road
Thiells, NY 10984 Get Directions

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New Courses!

Introduction to Critical Thinking - 1-Hour Webinar


Link to Critical Thinking and Problem Solving description Link to Reading and Locating Information description

Are you interested in improving your critical thinking skills but don’t know where to start? This webinar will introduce you to the basics of critical thinking, help you assess issues from a different perspective, and provide you tools to apply in different situations. By the end of the webinar, participants will be able to:


  • Define critical thinking
  • Recognize barriers to critical thinking and how to overcome them
  • Apply the critical thinking process

Date and Time for:
Introduction to Critical Thinking


SLMS Class Code: P_OE_R7_5110
April 2, 2020
Webinar
10:00 AM  –  11:00 AM

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Managing Stress in Customer Relations - 1-Hour Webinar


Link to Professionalism & Self-Management description

Managing stress while providing customer service to the public can be challenging, even for the most experienced employee. This webinar will focus on the unique importance of managing stress when working in a customer service role. Participants will:


  • Identify five best practices for managing stress
  • Recognize the benefits of stress management in customer service work
  • Apply stress management techniques to customer service scenarios

Date and Time for:
Managing Stress in Customer Relations


SLMS Class Code: P_OE_R7_5107
March 24, 2020
Webinar
1:00 PM  –  2:00 PM

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Masonry Advanced - 2 Days


Link to Reading and Locating Information description

This course is for employees who have some familiarity with masonry. It presents participants with the more advanced terminology and practices used in the masonry trade. Participants will:


  • Become familiar with the requirements for construction of various types of foundations
  • Discover the characteristics, uses, and installation techniques for brick arches and for brick pavers on walkways and patios

Date(s), Time and Location for:
Masonry Advanced


SLMS Class Code: P_OE_R3_5016
April 28 & 29, 2020
9:00 AM  –  4:30 PM
Sterling Forest State Park
954 Long Meadow Road
Tuxedo, NY 10987 Get Directions

SLMS Class Code: P_OE_R4_5071
May 18 & 19, 2020
9:00 AM  –  4:30 PM
Capital District DDSO
500 Balltown Road
Schenectady, NY 12304 Get Directions

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Masonry Basics - 1 Day


Link to Reading and Locating Information description

Participants receive an introduction to basic masonry work and the use of a variety of materials including brick, stone, plaster, and concrete. Participants will:


  • Discover the proper use of masonry materials
  • Identify types and uses of masonry tools and equipment
  • Demonstrate proper techniques for mixing mortar and laying concrete block

Date(s), Time and Location for:
Masonry Basics


SLMS Class Code: P_OE_R6_5092
May 5, 2020
9:00 AM  –  4:30 PM
SUNY Geneseo
1 College Circle
Geneseo, NY 14454 Get Directions

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New Courses!

Math Refresher - 1 Day per Week for 6 Weeks


Link to Critical Thinking and Problem Solving description

This six-week course is a refresher of fundamental math topics such as whole numbers, fractions, algebraic expressions, and word problems. Participants will also examine small datasets for mean, median, and mode, and interpret simple graphs. Concepts covered will include numeracy, which is the ability to apply math in everyday situations; mathematics, which is the study of systems, patterns, shapes, figures and numbers; and systematic thinking. Attendance is required all days. By the end of the course, participants will be able to:


  • Perform basic math calculations with whole numbers and fractions
  • Round values to simplify mental calculations and estimate a value
  • Use the order of operations to solve word problems and algebraic expressions
  • Calculate the mean, median, and mode of a small dataset
  • Interpret bar graphs and pie charts

Date(s), Time and Location for:
Math Refresher


SLMS Class Code: P_AEB_R2_5009
March 18, 25; April 1, 15, 22 & 29, 2020
9:00 AM  –  4:30 PM
Consortium for Worker Education
83 Maiden Lane, 12th Floor
New York, NY 10038 Get Directions

SLMS Class Code: P_AEB_R4_5001
May 7, 14, 21, 28; June 4 & 11, 2020
9:15 AM  –  4:45 PM
CSEA WORK Institute
1 Lear Jet Lane
Latham, NY 12110 Get Directions

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Merit System: Transfers - 1-Hour Webinar


Link to Reading and Locating Information description

Are you ready for a career move? Have you ever wondered what job titles you may transfer to and how to apply? Do you know where to start? If you’ve been appointed from a list, you may have opportunities to transfer to other titles, and this webinar is for you. Participants will:


  • Differentiate between different types of transfers and when each may be applicable
  • Review eligibility requirements for transfer
  • Explore available resources to determine transfer opportunities

Date and Time for:
Merit System: Transfers


SLMS Class Code: P_OE_R7_5101
April 7, 2020
Webinar
7:00 AM  –  8:00 AM

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Revised Courses!

Microsoft Excel 2016 Basics - 1 Day




This course provides the basic knowledge and skills needed to perform daily tasks and improve productivity in the 2016 version of Microsoft Excel. Participants will be expected to have a working knowledge of desktop computers and be familiar with using the keyboard and mouse. By the end of the course, participants will be able to:


  • Practice with common spreadsheet functions
  • Create and format worksheets
  • Use simple formulas
  • Enter information into a workbook
  • Preview and print a worksheet

Date(s), Time and Location for:
Microsoft Excel 2016 Basics


SLMS Class Code: P_OE_R1_5013
February 12, 2020
9:00 AM  –  4:30 PM
Long Island DDSO
415A Oser Ave
Hauppauge, NY 11788 Get Directions

**New Listing!**
SLMS Class Code: P_OE_R4_5131
April 16, 2020
9:00 AM  –  4:30 PM
Department of Labor
Building 12, Harriman State Office Campus
Albany, NY 12240 Get Directions

SLMS Class Code: P_OE_R4_5074
April 30, 2020
9:00 AM  –  4:30 PM
Department of Labor
Building 12, Harriman State Office Campus
Albany, NY 12240 Get Directions

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Microsoft Excel 2016 Intermediate - 1 Day




This course provides the intermediate knowledge and skills needed to perform specialized tasks and improve productivity in Excel. Participants will be expected to have a working knowledge of the topics covered in Excel Basics or have equivalent knowledge. Participants will:


  • Perform calculations in Excel using formulas and functions
  • Use sort, filter, and table tools in Excel to organize data
  • Create and format charts to present data
  • Identify strategies for working with data across multiple worksheets
  • Apply settings to protect worksheets
  • Use advanced formatting and print options

Date(s), Time and Location for:
Microsoft Excel 2016 Intermediate


SLMS Class Code: P_OE_R1_5011
May 7, 2020
9:00 AM  –  4:30 PM
Long Island DDSO
415A Oser Ave
Hauppauge, NY 11788 Get Directions

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Microsoft Outlook 2016: Working with Calendars - 1-Hour Webinar




Are you looking to manage your meetings and appointments in a more efficient way? This webinar will teach you how to do just that using Microsoft Outlook's calendar. Topics include scheduling appointments, meetings, and all-day events, as well as sharing calendars. Participants will:


  • Identify steps to schedule appointments, meetings, and all-day events
  • Explain the benefits of sharing and managing calendars
  • Describe best practices in managing calendars

Date and Time for:
Microsoft Outlook 2016: Working with Calendars


SLMS Class Code: P_OE_R7_5098
February 19, 2020
Webinar
3:00 PM  –  4:00 PM

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Microsoft PowerPoint 2013 Basics - 1 Day




This course provides the basic knowledge and skills needed to create a presentation using Microsoft PowerPoint 2013. Participants will be expected to have a working knowledge of desktop computers and be familiar with using the keyboard and mouse. Participants will:


  • Gain knowledge about PowerPoint’s basic tools and features
  • Make and edit a slide presentation
  • Discover how to add text, shapes, images, graphs, and animation to a presentation
  • Create and print notes pages with slide thumbnails

Date(s), Time and Location for:
Microsoft PowerPoint 2013 Basics


SLMS Class Code: P_OE_R2_5007
April 21, 2020
9:00 AM  –  4:30 PM
Consortium for Worker Education
83 Maiden Lane
New York, NY 10038 Get Directions

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Revised Courses!

Microsoft Word 2016 Basics - 1 Day




This course provides the basic knowledge and skills needed to perform daily tasks and enhance productivity in Microsoft Word 2016. Participants will be expected to have a working knowledge of desktop computers and be familiar with using the keyboard and mouse. By the end of the course, participants will be able to:


  • Practice common word processing tasks
  • Create and edit documents
  • Format page layouts, text, tables, and paragraphs
  • Format and insert page breaks, pictures, headers and footers, and tables
  • Preview and print a document

Date(s), Time and Location for:
Microsoft Word 2016 Basics


SLMS Class Code: P_OE_R2_5012
February 12, 2020
9:00 AM  –  4:30 PM
Consortium for Worker Education
83 Maiden Lane
New York, NY 10038 Get Directions

**New Listing!**
SLMS Class Code: P_OE_R4_5129
February 19, 2020
9:00 AM  –  4:30 PM
Department of Labor
Building 12, Harriman State Office Campus
Albany, NY 12240 Get Directions

SLMS Class Code: P_OE_R4_5072
February 18, 2020
9:00 AM  –  4:30 PM
Department of Labor
Building 12, Harriman State Office Campus
Albany, NY 12240 Get Directions

**New Listing!**
SLMS Class Code: P_OE_R5_5133
March 3, 2020
9:00 AM  –  4:30 PM
Central New York DDSO
187 North Concourse
Syracuse, NY 13212 Get Directions

**New Listing!**
SLMS Class Code: P_OE_R5_5138
March 3, 2020
9:00 AM  –  4:30 PM
SUNY Binghamton
4400 Vestal Parkway East
Binghamton, NY 13902 Get Directions

SLMS Class Code: P_OE_R5_5030
March 4, 2020
9:00 AM  –  4:30 PM
Central New York DDSO
187 North Concourse
Syracuse, NY 13212 Get Directions

SLMS Class Code: P_OE_R5_5044
March 4, 2020
9:00 AM  –  4:30 PM
SUNY Binghamton
4400 Vestal Parkway East
Binghamton, NY 13902 Get Directions

SLMS Class Code: P_OE_R4_5073
March 12, 2020
9:00 AM  –  4:30 PM
Department of Labor
Building 12, Harriman State Office Campus
Albany, NY 12240 Get Directions

**New Listing!**
SLMS Class Code: P_OE_R4_5132
April, 2, 2020
9:00 AM  –  4:30 PM
Department of Labor
Building 12, Harriman State Office Campus
Albany, NY 12240 Get Directions

SLMS Class Code: P_OE_R6_5066
April 28, 2020
9:00 AM  –  4:30 PM
Department of Transportation
1530 Jefferson Road
Rochester, NY 14623 Get Directions

SLMS Class Code: P_OE_R6_5060
May 13, 2020
9:00 AM  –  4:30 PM
Western New York DDSO
1200 East and West Road
West Seneca, NY 14224 Get Directions

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Plumbing Advanced - 2 Days


Link to Reading and Locating Information description

This course is for employees who have some familiarity with basic plumbing. It teaches participants the more advanced terminology used in the plumbing trade. Participants will:


  • Discover how hot and cold water systems work
  • Plan and execute plumbing installation work
  • Identify types of plumbing fixtures and appliances

Date(s), Time and Location for:
Plumbing Advanced


SLMS Class Code: P_OE_R2_5091
March 18 & 19, 2020 (Day 2 8:00-3:30)
9:00 AM  –  4:30 PM
Riverbank State Park
679 Riverside Drive
New York, NY 10031 Get Directions

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Plumbing Basics - 1 Day


Link to Reading and Locating Information description

This course introduces the fundamentals of plumbing and pipe fitting practices and describes how basic plumbing systems function. Participants will:


  • Describe the basic components of water and drainage systems
  • Identify types of pipes and their fittings
  • Discover the proper use of plumbing tools and equipment
  • Demonstrate effective troubleshooting skills on plumbing systems like toilets and faucets

Date(s), Time and Location for:
Plumbing Basics


SLMS Class Code: P_OE_R3_5037
April 3, 2020
9:00 AM  –  4:30 PM
Sullivan County Correctional Facility
325 Riverside Drive
Fallsburg, NY 12733 Get Directions

SLMS Class Code: P_OE_R1_5019
May 7, 2020
9:00 AM  –  4:30 PM
Pilgrim Psychiatric Center
998 Crooked Hill Road
West Brentwood, NY 11717 Get Directions

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New Courses!

Practical Skills for Resolving Conflict - One Half-Day


Link to Professionalism & Self-Management description

This course introduces participants to the process of conflict resolution. Participants will define conflict, explain how the brain responds to it, and use inhibitory responses which break the conflict cycle and move to resolution. By the end of the course, participants will be able to:


  • Define conflict and its effect on the workplace
  • Explain how the brain responds to conflict
  • Identify resolution gestures that can break the conflict cycle
  • Apply strategies to resolve workplace conflicts

Date(s), Time and Location for:
Practical Skills for Resolving Conflict


SLMS Class Code: P_OE_R1_5075
March 18, 2020
9:00 AM  –  12:30 PM
Perry B. Duryea Jr. State Office Building
250 Veterans Memorial Highway
Hauppauge, NY 11787 Get Directions

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New Courses!

Preparing for a Civil Service Exam - 1-Hour Webinar


Link to Reading and Locating Information description

Preparing for a NYS Civil Service exam can feel stressful and overwhelming. But it doesn’t have to be that way. This webinar will show you tips and tricks to successfully navigate the process from the initial exam announcement to the post-test scoring. Participants will:


  • Recognize the examination process
  • Describe strategies for answering multiple choice questions
  • Identify what happens on the day of the test
  • Recognize the scoring, canvassing, and hiring process

Date and Time for:
Preparing for a Civil Service Exam


SLMS Class Code: P_OE_R7_5102
May 5, 2020
Webinar
10:00 AM  –  11:00 AM

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New Courses!

Preventing Slips, Trips, and Falls for the Outdoor Worker - 1-Hour Webinar


Link to Reading and Locating Information description

In this webinar, participants will learn about preventing slips, trips, and falls when working outdoors. Topics include common causes, proper footwear, safe pathways, gaits, and appropriate surfaces. By the end of the course, participants will be able to:


  • Identify common causes of outdoor slips, trips, and falls
  • Discuss how to choose appropriate shoes for outdoors
  • Describe how to pick the safest outdoor pathway
  • Recognize the common gaits and appropriate surfaces

Date and Time for:
Preventing Slips, Trips, and Falls for the Outdoor Worker


SLMS Class Code: P_OE_R7_5109
February 26, 2020
Webinar
10:00 AM  –  11:00 AM

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New Courses!

Problem Solving - A Six Step Process - 1-Hour Webinar


Link to Critical Thinking and Problem Solving description Link to Reading and Locating Information description

Are you looking for a tool to help you resolve workplace problems? This webinar will introduce you to the Six-Step Problem-Solving Process: a simple method you can apply to typical problems in the workplace. By the end of the webinar, participants will be able to:


  • Define the problem and identify its root causes
  • Apply strategies to generate solutions and select the best option
  • Recognize how to implement and evaluate a plan

Date and Time for:
Problem Solving - A Six Step Process


SLMS Class Code: P_OE_R7_5111
May 27, 2020
Webinar
10:00 AM  –  11:00 AM

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New Courses!

Professional Email that Gets Results - 1-Hour Webinar


Link to Reading and Locating Information description

Many people receive a huge amount of email a day. If you want your email to be read (or replied to), you need to write it well. This webinar will discuss strategies to help you write clear, professional messages that will get attention. By the end of the webinar, participants will be able to:


  • Construct subject lines to make your email standout
  • Discover how tone impacts the perception of your email
  • Determine how to write a well-organized message

Date and Time for:
Professional Email that Gets Results


SLMS Class Code: P_OE_R7_5099
February 11, 2020
Webinar
10:00 AM  –  11:00 AM

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Professionalism in the Digital Age - 1-Hour Webinar


Link to Reading and Locating Information description

This webinar introduces the rules-of-the-road for popular forms of digital workplace communication. It will identify professional practices for use of email, instant messaging, voicemail, cell phones and social media. Participants will:


  • Identify professional use of digital communication practices
  • Recognize the role of privacy and confidentiality in workplace communication
  • Apply digital etiquette to common workplace scenarios

Date and Time for:
Professionalism in the Digital Age


SLMS Class Code: P_OE_R7_5108
February 25, 2020
Webinar
1:00 PM  –  2:00 PM

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Protect Your Identity - 1-Hour Webinar


Link to Reading and Locating Information description

Identity theft is one of the fastest growing crimes committed today. This webinar provides an overview of identity theft and offers participants methods they can use on an ongoing basis to protect themselves from falling victim to this growing crime. Participants will:


  • Explore various types of personal identifiable information
  • Identify different methods to limit exposure to thieves
  • Discuss the steps to take if you have been a victim of identity theft

Date and Time for:
Protect Your Identity


SLMS Class Code: P_OE_R7_5103
April 23, 2020
Webinar
1:00 PM  –  2:00 PM

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Reading Comprehension - 1 Day per Week for 13 Weeks


Link to Reading and Locating Information description

This course helps employees enhance their ability to comprehend and interpret written materials, gain an overview of text before reading, and utilize their prior knowledge to gain understanding. Participants will:


  • Increase their reading comprehension and retention
  • Scan and skim written materials for needed information
  • Enhance their vocabulary development

Date(s), Time and Location for:
Reading Comprehension


SLMS Class Code: P_AEB_R4_5000
March 4, 11, 18, 25; April 1, 22, 29; May 6, 13, 20, 27; June 3, 10 & 17, 2020
9:15 AM  –  4:45 PM
CSEA WORK Institute
1 Lear Jet Lane
Latham, NY 12110 Get Directions

SLMS Class Code: P_AEB_R2_5008
March 17, 24, 31; April 14, 21, 28; May 5, 12, 19, 26; June 2, 9, 16 & 23, 2020
9:00 AM  –  4:30 PM
Consortium for Worker Education
83 Maiden Lane, 12th Floor
New York, NY 10038 Get Directions

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Small Engine Basics - 2 Days


Link to Reading and Locating Information description

Participants receive instruction in the maintenance, operation, and repair of chainsaw, lawnmower, and small groundskeeping equipment engines. The course provides participants with insight into the inner workings of ignition systems, carburetors, and clutches. Participants will:


  • Discover the basic theory of two- and four-cycle gas-powered engines
  • Maintain, troubleshoot, and repair small gas-powered engines
  • Demonstrate engine cleaning and servicing techniques
  • Carry out proper safety procedures for handling fuels, including proper labeling and storage

Date(s), Time and Location for:
Small Engine Basics


SLMS Class Code: P_OE_R1_5078
April 8 & 9, 2020
9:00 AM  –  4:30 PM
Long Island State Park
1395 Planting Fields Road
Oyster Bay, NY 11771 Get Directions

SLMS Class Code: P_OE_R4_5045
April 15 & 16, 2020
9:00 AM  –  4:30 PM
Department of Environmental Conservation
1115 Rt 86
Ray Brook, NY 12977 Get Directions

SLMS Class Code: P_OE_R6_5068
April 29 & 30, 2020
9:00 AM  –  4:30 PM
SUNY Buffalo
220 Winspear Avenue
Buffalo, NY 14215 Get Directions

SLMS Class Code: P_OE_R5_5096
May 6 & 7, 2020
9:00 AM  –  4:30 PM
Green Lakes State Parks
7900 Green Lakes Road
Fayetteville, NY 13066 Get Directions

SLMS Class Code: P_OE_R3_5117
May 12 & 13, 2020
9:00 AM  –  4:30 PM
Sterling Forest State Park
954 Long Meadow Road
Tuxedo, NY 10987 Get Directions

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Successful Business Writing - 1 Day


Link to Reading and Locating Information description

One of the most important skills employees can master in the workplace is writing. Business documents such as emails, memos, letters, and reports that are well-written and organized convey a professional image that is highly valued in any department or agency. Participants will:


  • Discover how to organize and present information for high impact and clarity
  • Examine ways to write clear, concise, and well-organized sentences
  • Identify common errors relating to grammar, word choice, spelling, punctuation, and composition
  • Develop proofreading and editing techniques to produce error-free documents

Date(s), Time and Location for:
Successful Business Writing


SLMS Class Code: P_OE_R2_5026
March 4, 2020
9:00 AM  –  4:30 PM
Department of Financial Services
One State Street
New York, NY 10004 Get Directions

SLMS Class Code: P_OE_R5_5070
March 5, 2020
9:00 AM  –  4:30 PM
Central New York DDSO
8163 Gore Road
Rome, NY 13440 Get Directions

SLMS Class Code: P_OE_R4_5059
March 17, 2020
9:00 AM  –  4:30 PM
Capital District DDSO
500 Balltown Road
Schenectady, NY 12304 Get Directions

SLMS Class Code: P_OE_R6_5069
March 24, 2020
9:00 AM  –  4:30 PM
SUNY Buffalo
220 Winspear Avenue
Buffalo, NY 14215 Get Directions

SLMS Class Code: P_OE_R5_5039
April 8, 2020
9:00 AM  –  4:30 PM
SUNY Binghamton
4400 Vestal Parkway East
Binghamton, NY 13902 Get Directions

SLMS Class Code: P_OE_R4_5047
May 6, 2020
9:00 AM  –  4:30 PM
Office of Alcoholism and Substance Abuse Services
1450 Western Ave
Albany, NY 12203 Get Directions

SLMS Class Code: P_OE_R6_5065
May 21, 2020
9:00 AM  –  4:30 PM
Rochester Psychiatric Center
1111 Elmwood Ave
Rochester, NY 14620 Get Directions

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Take Control of Your Time - 1-Hour Webinar


Link to Reading and Locating Information description

This course helps employees regain control of their workday and better plan their time. Participants will:


  • Evaluate their personal approach to time management
  • Consider tools and techniques to help plan their time more effectively
  • Identify ways to take action on controlling their time


Date and Time for:
Take Control of Your Time


SLMS Class Code: P_OE_R7_5112
February 20, 2020
Webinar
3:00 PM  –  4:00 PM

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The Organized Office Worker - 1 Day


Link to Reading and Locating Information description

This course helps participants begin to organize their assignments, resources, and work areas to improve efficiency and productivity in today’s office environment. This course incorporates basic time management principles and introduces participants to practical ways to prioritize tasks and improve their interactions with supervisors. Participants will:


  • Develop practical ways to organize and manage their work
  • Identify strategies for managing competing priorities and workloads
  • Discover how to effectively communicate with supervisors about tasks, priorities, and due dates

Date(s), Time and Location for:
The Organized Office Worker


SLMS Class Code: P_OE_R4_5046
March 11, 2020
9:00 AM  –  4:30 PM
Office of Alcoholism and Substance Abuse Services
1450 Western Ave
Albany, NY 12203 Get Directions

SLMS Class Code: P_OE_R2_5002
March 17, 2020
9:00 AM  –  4:30 PM
CSEA Metropolitan Region Office
125 Maiden Lane
New York, NY 10038 Get Directions

SLMS Class Code: P_OE_R5_5031
April 8, 2020
9:00 AM  –  4:30 PM
Central NY DDSO
187 Northern Concourse
North Syracuse, NY 13212 Get Directions

SLMS Class Code: P_OE_R1_5004
April 15, 2020
9:00 AM  –  4:30 PM
OGS-Perry E. Duryea SOB
250 Veterans Memorial Highway
Hauppauge, NY 11788 Get Directions

SLMS Class Code: P_OE_R6_5062
April 21, 2020
9:00 AM  –  4:30 PM
Western New York DDSO
1200 East and West Road
West Seneca, NY 14224 Get Directions

SLMS Class Code: P_OE_R5_5038
April 21, 2020
9:00 AM  –  4:30 PM
SUNY Binghamton
4400 Vestal Parkway East
Binghamton, NY 13902 Get Directions

SLMS Class Code: P_OE_R6_5064
May 7, 2020
9:00 AM  –  4:30 PM
Rochester Psychiatric Center
1111 Elmwood Ave
Rochester, NY 14620 Get Directions

SLMS Class Code: P_OE_R4_5023
May 7, 2020
9:00 AM  –  4:30 PM
Saratoga Spa State Park
19 Roosevelt Dr
Saratoga Springs, NY 12866 Get Directions

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Using the Tuition Benefits Program - 1 1/2 Hour Webinar


Link to Reading and Locating Information description

This webinar is open only to CSEA-represented NYS employees.


Interested in returning to school to work on a degree but not sure how to pay for it? Interested in taking courses to become eligible for a Civil Service examination or to improve your current job skills? This webinar provides information about using the Partnership's Tuition Benefits Program to help pay for courses. Participants will:


  • Determine their eligibility for tuition benefits
  • Identify the different types of benefits available and the types of courses covered
  • Discover how to apply for and use their benefits, cancel a benefit, change courses and schools, and drop a course
  • Gain knowledge about benefit coverage limits

Date and Time for:
Using the Tuition Benefits Program


SLMS Class Code: P_OE_R7_5104
April 15, 2020
Webinar
10:00 AM  –  11:30 AM

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Writing and Editing Skills for Supervisors - 1 Day


Link to Reading and Locating Information description

This course is designed for managers, supervisors, and leaders to improve their business writing and editing skills. Business documents that are well-written and organized convey a professional image that is highly respected by both supervisors and peers. Proofreading and editing skills are also valuable, especially if job duties involve reviewing others' work. Whether you are currently a supervisor or aspire to be one in the future, this course will help you enhance your writing skills and confidence. Participants will:


  • Review the principles of effective business writing
  • Use the writing process to craft documents
  • Achieve clarity, precision, and economy in word choice and sentence structure
  • Apply effective editorial review guidelines to written correspondence
  • Utilize editing and proofreading techniques

Date(s), Time and Location for:
Writing and Editing Skills for Supervisors


SLMS Class Code: P_OE_R3_5116
April 30, 2020
9:00 AM  –  4:30 PM
Eleanor Roosevelt State Office Building
4 Burnett Blvd
Poughkeepsie, NY 12603 Get Directions

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Writing Effective Reports and Evaluations - 1 Day


Link to Reading and Locating Information description

Writing effective reports and evaluations is a skill that many of us need help with. Reports and evaluations are much more structured than most writing assignments. They need to be concise and fact-based, without embellishment. They also need to contain relevant information and be well-organized. The concepts covered in this course will assist employees with writing effective reports and evaluations. Participants will:


  • Determine which report or evaluation format is appropriate
  • Distinguish between facts and opinions when preparing reports and evaluations
  • Achieve clarity of expression in word choice and sentence structure
  • Recognize well-organized reports and evaluations based on specific goals

Date(s), Time and Location for:
Writing Effective Reports and Evaluations


SLMS Class Code: P_OE_R2_5027
April 9, 2020
9:00 AM  –  4:30 PM
Department of Financial Services
One State Street
New York, NY 10004 Get Directions

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