Dealing with Difficult Behaviors
Length: 1 Day
Course Category: Interpersonal Communication
Difficult behaviors can take many forms. Sometimes they take us by surprise; other times they are ongoing or form a pattern. This course is designed to help participants manage a variety of challenging behaviors and situations in the workplace. By the end of the class, participants will be able to:
- Examine actions and perceptions that can contribute to difficult situations.
- Apply strategies to address difficult behaviors and resolve challenging situations.
- Create an action plan for future challenging encounters with people and situations.
Workforce Development Competency:
Interpersonal and Customer Relations