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The Partnership Course Catalog

New York State managers and CSEA leaders can jointly request to bring a Partnership course to their agency or facility
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Job Skills Key

Find the courses you want to take by using the filters to search by course competency or course category. For course details, select the course you are interested in by clicking on the course title.

Visit Steps for Management and CSEA Leaders to Request a Course for more information on submitting a Worksite Training application.

  • Computer Skills and Technology
  • Critical Thinking, Problem-Solving, and Math
  • Interpersonal and Customer Relations
  • Professionalism and Self-Management
  • Trades, Safety, and Risk Management
  • Verbal and Written Communication

Learn more about Workforce Development Competencies

 

13 Results
Course Title Course Length Competencies
Addressing Conflict in Customer Relations 1-Hour Webinar
  • Interpersonal and Customer Relations
Better Team Skills 1-Hour Webinar
  • Interpersonal and Customer Relations
Building Better Work Relationships 1 Day
  • Interpersonal and Customer Relations
Communicating with Confidence 1-Hour Webinar
  • Interpersonal and Customer Relations
Customer Service 1 Day
  • Interpersonal and Customer Relations
Dealing with Difficult Behaviors 1 Day
  • Interpersonal and Customer Relations
Emotional Intelligence in Customer Relations 1-Hour Webinar
  • Interpersonal and Customer Relations
Job Etiquette 1-Hour Webinar
  • Professionalism and Self-Management
Keep Your Cool: Ways to Protect Your Professional Reputation 1 Day
  • Professionalism and Self-Management
Managing Stress in Customer Relations 1-Hour Webinar
  • Interpersonal and Customer Relations