The Partnership Course Catalog

New York State managers and CSEA leaders can jointly request to bring a Partnership course to their agency or facility
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Job Skills Key

Find the courses you want to take by using the filters to search by course competency or course category. For course details, select the course you are interested in by clicking on the course title.

Visit Steps for Management and CSEA Leaders to Request a Course for more information on submitting a Worksite Training application.

  • Computer Skills and Technology
  • Critical Thinking, Problem-Solving, and Math
  • Interpersonal and Customer Relations
  • Professionalism and Self-Management
  • Trades, Safety, and Risk Management
  • Verbal and Written Communication

Learn more about Workforce Development Competencies

 

12 Results
Course Title Course Length Competencies
Addressing Conflict in Customer Relations 1-Hour Webinar
  • Interpersonal and Customer Relations
Better Team Skills 1-Hour Webinar
  • Interpersonal and Customer Relations
Building Better Work Relationships 1 Day
  • Interpersonal and Customer Relations
Communicating with Confidence 1-Hour Webinar
  • Interpersonal and Customer Relations
Customer Service 1 Day
  • Interpersonal and Customer Relations
Dealing with Difficult Behaviors 1 Day
  • Interpersonal and Customer Relations
Emotional Intelligence in Customer Relations 1-Hour Webinar
  • Interpersonal and Customer Relations
Managing Stress in Customer Relations 1-Hour Webinar
  • Interpersonal and Customer Relations
Marketing Your Labor-Management Committee 3 Hours
  • Interpersonal and Customer Relations
  • Professionalism and Self-Management
Practical Skills for Resolving Conflict One Half-Day
  • Interpersonal and Customer Relations
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